Summary
Overview
Work History
Education
Skills
Timeline
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Rodolfo Nava Téllez

Rodolfo Nava Téllez

Sales Support Specialist
Ecatepec, México

Summary

Dynamic Sales Support Specialist with a proven track record at LIXIL, enhancing customer satisfaction through effective communication and problem resolution. Skilled in sales strategy development and proficient in Microsoft 365 applications, I have empowered teams with data-driven insights, optimizing performance and driving informed decision-making (SAP S4).

Overview

4
4
years of professional experience

Work History

Sales Support Specialist

LIXIL
03.2024 - Current


  • Coordinated with logistics-SOIP-operations to ensure timely delivery of products, maintaining a 90% on-time fill rate.
  • Assisted the sales and customer service team with sales needs such as inventory and shipping questions.
  • Provided assistance to management team members and executives as needed
  • Enhanced customer satisfaction by promptly addressing and resolving inquiries and issues related to products, services, and orders.

Master Data Analyst

LIXIL
03.2022 - 03.2024
  • Elevated overall company understanding of the importance of high-quality master data through presentations and workshops.
  • Developed customized reports for senior management, enabling informed decision-making based on accurate master data insights.
  • Facilitated communication between IT and business units to address master data issues promptly and effectively.
  • Optimized system performance by routinely updating metadata definitions and ensuring consistent documentation standards.

Office Administrative Assistant

El Puerto De Liverpool SAB De CV
07.2021 - 02.2022
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Responded to inquiries from callers seeking information.

Education

Master's Degree - Manufacturing And Logistics Management

UNITEC
Ecatepec, Mexico
05.2001 -

Bachelor of Engineering - Industrial And Systems Engineering

UNITEC
Ecatepec, Mexico
05.2001 -

Skills

    Strong communication and interpersonal skills

    Sales strategy development

    Performance tracking

    Understanding core business processes, ERP modules (SAP)

    Proficiency in using the various applications within the Microsoft 365

    English C1 level

Timeline

Sales Support Specialist

LIXIL
03.2024 - Current

Master Data Analyst

LIXIL
03.2022 - 03.2024

Office Administrative Assistant

El Puerto De Liverpool SAB De CV
07.2021 - 02.2022

Master's Degree - Manufacturing And Logistics Management

UNITEC
05.2001 -

Bachelor of Engineering - Industrial And Systems Engineering

UNITEC
05.2001 -
Rodolfo Nava TéllezSales Support Specialist