Summary
Overview
Work History
Education
Skills
Interests
Timeline
Hi, I’m

Rodolfo Palos

Personal Trainer - Client/Patient Support Specialist
Merida,Yucatan
Rodolfo Palos

Summary

Experienced Personal Fitness Trainer offers 12 years of experience guiding diverse clients of all ages to successfully achieve health and wellness goals. Results-oriented and adaptable with passion for designing training to maximize performance, improve endurance and increase overall wellbeing. Strategic thinker with exceptional health and wellness expertise.

Hardworking Client Support Specialist with terrific problem-solving and troubleshooting skills. Engaging and personable to promote a "client first" mentality and dedicated to contributing to team-based environments.

Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.

Overview

26
years of professional experience
4
years of post-secondary education
2
Languages

Work History

LabCorp Drug Development
Mexico, City

Patient Support Specialist
10.2022 - 02.2024

Job overview

  • Provided empathetic support to patients during difficult medical situations, fostering trust and rapport.
  • Served as a liaison between patients, families, physicians, and other healthcare professionals to facilitate clear communication.
  • Maintained accurate patient records, ensuring data confidentiality and HIPAA compliance.
  • Collaborated with multidisciplinary teams to develop individualized care plans for patients.
  • Streamlined appointment scheduling processes for increased efficiency and reduced wait times.
  • Conducted thorough insurance verification and pre-authorization tasks, minimizing billing errors and disputes.

Freelance
Kuala Lumpur, Malaysia

Personal Trainer
12.2016 - 11.2021

Job overview

  • Kept detailed records of personal training procedures and client progress after each session.
  • Provided clients with safe and reasonable exercises to perform at home or at gym.
  • Designed and executed individual and small group exercise fitness programs and regimens.
  • Taught diverse exercises and proper movement techniques to groups and one-on-one to clients.
  • Provided exceptional customer service to obtain new clients through referrals.
  • Worked with clients to improve overall endurance, strength, flexibility and balance.
  • Inspected gym equipment for optimal operating condition prior to instructing clients on proper use.
  • Screened clients and performed client assessments.
  • Designed and implemented athletic training for rehabilitation and reconditioning.
  • Conducted fitness orientation programs for new members.
  • Trained 3 to 8 clients on average per day.
  • Taught clients how to properly operate exercise equipment.

BodyTone Studio
Kuala Lumpur, Malaysia

Personal Trainer
03.2013 - 11.2016

Job overview

  • Trained clients during strength training, cardio vascular exercise and stretching.
  • Developed, planned and led personal and group fitness sessions as well as well-known specialty fitness programs.
  • Designed specific workout systems for individual clients based on performance ability.
  • Achieved improvements for clients by designing optimal wellness plans and organizing schedules to promote consistency.
  • Educated customers on preventive care, nutrition, fitness, stress management and ergonomics.
  • Created inspirational physical training initiatives to foster healthy lifestyle decisions.
  • Curbed learning time by developing customer rapport during training sessions.
  • Grew customer base through word-of-mouth referrals based on customer satisfaction and results.
  • Built customer loyalty by smoothly executing training initiatives.
  • Educated club members about relationship between nutrition and fitness.
  • Explained exercise modifications and contraindicated movements to participants with history of injury.
  • Developed and maintained courteous and effective working relationships.
  • Trained 1 to 2 clients on average per class.
  • Taught clients how to properly operate exercise equipment.

LOL Malaysia
Kuala Lumpur , Malaysia

Graphic Designer /Event Production Assistant
01.2010 - 02.2013

Job overview

  • Created digital image files for use in digital and traditional printing methods.
  • Met with customers to present mockups and collect information for adjustments.
  • Put together videos for social media, advertising and informational purposes.
  • Applied knowledge of production to create high-quality images.
  • Built corporate brands by designing cohesive looks between elements such as logos and letterheads.
  • Developed creative design for print materials, brochures, banners and signs.
  • Developed display, marketing and packaging materials to support product branding strategies.
  • Delivered exceptional time-management skills ensuring punctual attendance, preparation, and completion of assigned tasks.
  • Enhanced event experiences by providing exceptional customer service and promptly addressing guests'' needs.
  • Elevated brand reputation through consistent professionalism and dedication towards flawless execution at every stage.
  • Demonstrated strong multitasking abilities by juggling multiple responsibilities during high-pressure situations at large-scale events.
  • Anticipated potential challenges during events and proactively devised solutions to maintain a high level of guest satisfaction.
  • Supported team members in their duties to ensure smooth operation throughout various event stages.
  • Assisted in the coordination of event logistics, including transportation, accommodations, catering services, and equipment rentals.
  • Established rapport with clients through attentive listening skills and genuine interest in their vision for successful events.

Trinidad Cigar Distribuitors
Kuala lumpur, Malaysia

Graphic Designer /Assistant Special Events Manager
09.2004 - 12.2009

Job overview

  • Developed creative design for print materials, brochures, banners and signs.
  • Created designs and collaborated with technical team to complete projects.
  • Applied creative expertise to present marketing concepts.
  • Completed final touches for projects such as images sizes and font selection.
  • Streamlined event planning processes by implementing efficient project management strategies.
  • Collaborated with sponsors to secure funding and support for high-profile events.
  • Maximized sponsorship opportunities through targeted outreach efforts and persuasive communication skills.
  • Conducted post-event evaluations to identify areas for improvement and implement necessary changes in future planning efforts.
  • Utilized social media platforms to engage potential attendees and promote upcoming events effectively.
  • Oversaw logistics for multi-day events, including accommodations, transportation, and scheduling.

Trade Commision of Mexico, Regional Office for SEA
Kuala Lumpur, Malaysia, Kuala Lumpur

Foreign Trade Agent
12.1997 - 07.1999

Job overview

  • Handling trade interest of imports and exports.
  • Compiling foreign trade data and statistics.
  • Evaluation of the markets in order to develop new strategies for products to penetrate the various markets.
  • Marketing and promoting various products.
  • Gathering information on various trade restrictions, trade mark, labeling requirements, etc.
  • The scope of the program encompassed the markets in Thailand, Malaysia, Singapore, Indonesia, Philippines, New Zealand, Australia and India.
  • Expanded customer base through effective networking, cold calling, and relationship-building strategies.

Education

National Academy of Sports Medicine
PFC Academy, Kuala Lumpur Malaysia

No Degree from Health And Physical Fitness
04.2015 - 05.2015

University Overview

American Council On Exercise
Fitness Innovations Malaysia

Prenatal And Post Natal Training Diploma from Health And Physical Education
08.2014 - 08.2014

University Overview

American Council On Exercise
Fitness Innovations Malaysia

No Degree from Health And Physical Fitness
06.2013 - 07.2013

University Overview

Power Plate Vibration Training
BodyTone, Malaysia

Diploma from Health And Physical Fitness
03.2013 - 03.2013

University Overview

Universidad Intercontinental
Mexico City

Bachelor's Degree from Graphic Design
06.1992 - 07.1996

University Overview

Skills

Personal training and coaching

Health and wellness

Exercise program design

Fitness instruction

Passion for fitness

First Aid and CPR

Knowledge of human anatomy

Activity Planning

Group and individual instruction

Dependable and Responsible

Teamwork and Collaboration

Analytical and Critical Thinking

Multitasking Abilities

Decision Making

Problem-Solving

Critical Thinking

Flexible and Adaptable

Interests

Running

Cycling

Swimming

Timeline

Patient Support Specialist
LabCorp Drug Development
10.2022 - 02.2024
Personal Trainer
Freelance
12.2016 - 11.2021
National Academy of Sports Medicine
No Degree from Health And Physical Fitness
04.2015 - 05.2015
American Council On Exercise
Prenatal And Post Natal Training Diploma from Health And Physical Education
08.2014 - 08.2014
American Council On Exercise
No Degree from Health And Physical Fitness
06.2013 - 07.2013
Power Plate Vibration Training
Diploma from Health And Physical Fitness
03.2013 - 03.2013
Personal Trainer
BodyTone Studio
03.2013 - 11.2016
Graphic Designer /Event Production Assistant
LOL Malaysia
01.2010 - 02.2013
Graphic Designer /Assistant Special Events Manager
Trinidad Cigar Distribuitors
09.2004 - 12.2009
Foreign Trade Agent
Trade Commision of Mexico, Regional Office for SEA
12.1997 - 07.1999
Universidad Intercontinental
Bachelor's Degree from Graphic Design
06.1992 - 07.1996

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Rodolfo PalosPersonal Trainer - Client/Patient Support Specialist