Rodolfo Sorchini
Head Of Customer Success | HR | Startup | B2B | LegalTech
Ciudad de México
Summary
An entrepreneurial soul passionate about technology and how it can revolutionize business, with more than 6 years of experience leading to organizational success. Highly experienced in the following fields: Startups, B2B, SaaS, HR Systems, and Channels - Partners. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
7
7
years of post-secondary education
2
2
Languages
Work History
Head of Customer Success
Sora
- Current
- Develop and implement strategies to improve long-term customer relationships, seeking retention, loyalty and ultimately improve LTV
- Follow up on implementations with each client and find areas of opportunity to maximize use of platform.
- Increase customer MRR +120%
- Reduced churn rate by proactively identifying at-risk accounts and implementing tailored solutions
- Enhanced overall customer experience through consistent communication, feedback analysis, and process improvements
Customer Success Manager LATAM
Bizneo HR
- Develop the Bizneo HR Suite Implementation Plan in the Client Company
- Coordinate activities between the different Departments of the Client and Support, monitor, and follow up on the client's tasks
- Product Consulting after Analysis of the Company's Functional Processes in the HR Area
- Product Training adapting form and content to the different Roles (Managers, Recruiters, Operations)
- Assistance in the Configuration of Environments -> I manage customer portfolios along the lines of optimizing the use of Bizneo Applications
- Renewals, Upselling, and Cross-Selling.
Customer Success
Reworth
- Ensure a seamless and value-adding experience for affiliated merchants
- Collaborate with the Partnerships and Marketing team in the development of the onboarding process
- Identify merchant needs and work with the product team to develop them
- Create workflows and automate processes to streamline and improve the merchant experience
- Measure and optimize merchant retention processes.
Head of Customer Success
worky.mx
- Develop and implement strategies to improve long-term customer relationships, seeking retention, loyalty and ultimately improve LTV
- Follow up on implementations with each client and find areas of opportunity to maximize the use of the platform
- Maintain a Churn below 5% monthly
- Increase customer MRR
- Develop constant training for the team.
Customer Success Manager
worky.mx
- Identify cross selling and upselling opportunities
- Constantly seek new business opportunities by presenting and recommending new products
- Conduct customer training
- Use consultative techniques to tailor our services to customers according to their industry and offer unique perspectives on their business
- Escalate critical customer issues and have the ability to resolve them with agility.
Customer Success Executive Senior
Cabify
- Design and implement sales strategies that ensure revenue targets are met by growing existing accounts
- Develop and maintain outstanding relationships with existing customers to ensure their satisfaction and retention
- Effectively renew all assigned accounts with favorable terms and conditions
- Provide regular reviews to account portfolio to highlight key results, metrics analysis, ROI
- Utilize consultative techniques to teach clients about their industry and offer unique insights into their business
- Constantly seek new business opportunities by presenting and recommending new products and services from our portfolio
- Work closely with internal implementation and teams to ensure customer satisfaction
- Maintain current and accurate account information and contact information within assigned customer database.
Embajador De Cuidado al Cliente
Enlight México
- Worked effectively in fast-paced environments
- Acted as a team leader in group projects, delegating tasks and providing feedback
- Demonstrated respect, friendliness and willingness to help wherever needed
- Worked well in a team setting, providing support and guidance
Education
Master en coding - Computer Programming, Specific Applications
DEV.F
Ciudad De México 01.2023 - Current
Licenciatura - Mercadotecnia
Universidad de Londres
01.2017 - 05.2019
Ingenieria en Comunicaciones y Electronica - undefined
Escuela Superior de Ingenieria Mecanica y Electrica
01.2012 - 05.2015
Skills
CRM
undefinedTimeline
Master en coding - Computer Programming, Specific Applications
DEV.F
01.2023 - Current
Licenciatura - Mercadotecnia
Universidad de Londres
01.2017 - 05.2019
Ingenieria en Comunicaciones y Electronica - undefined
Escuela Superior de Ingenieria Mecanica y Electrica
01.2012 - 05.2015
Head of Customer Success
Sora
- Current
Customer Success Manager LATAM
Bizneo HR
Customer Success
Reworth
Head of Customer Success
worky.mx
Customer Success Manager
worky.mx
Customer Success Executive Senior
Cabify
Embajador De Cuidado al Cliente
Enlight México
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