Rodolfo Esteban Vera Baltazar
Ecatepec
Summary
Intelligent Service Delivery Manager with more of 40 years of experience in Information Technology. Strong leader known for driving efficiency and cost savings through continuous process improvements. Polished individual with drive to proactively initiate positive change. Astute Service Delivery Manager offering 20 years of experience supporting IT SAP Services delivery. Efficient and proactive leader with expertise in incident management and outage response. Bilingual individual with resourceful approach to developing innovative solutions. Tireless Service Delivery Manager talented in assessing client needs and developing solutions to promote business opportunities. Established decision-maker with background in mentoring others to accomplish project milestones. Offering exemplary client relationship building prowess. Knowledgeable SAP Consultant with experience taking ownership of SAP solutions and related software and services. Talented at managing legacy installations as well as spearheading new deployments. Keen to drive positive movements in revenue and business performance through direct oversight of all branded and related products.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Service Delivery Manager for SAP Applications
Siemens Industry
- Attended staff and client meetings and served as liaison to manage operations for account.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- Maintained proper staffing levels to guarantee timely and accurate deliveries.
- Coordinated and led internal and external site team meetings.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Facilitated completion of deliveries and verified documentation.
- Cultivated effective and positive working relationships with lucrative clients through on boarding, initial training and ongoing support.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Managed third-party contracts to drive delivery of required services.
- Interfaced effectively with key accounts, answering questions and delivering exceptional service.
- Participated in drafting service budgeting, advising on areas of possible improvement to reduce costs and service delivery times.
- Coordinated new hire recruitment, training and development.
- Served as primary interface for onboarding new personnel, providing educational resources on service delivery policies and establishing scheduling calendars..
- Advised clients on methods, technologies, process improvements and training that would increase overall business potential.
- Implemented and supported at client site.
- Met with business leaders to better understand IT issues that negatively impacted businesses.
- Contributed to internal and external account reviews.
- Worked with high-profile customer to select third-party vendor for IT infrastructures.
- Planned and managed full SAP project life cycles, from conception through final completion.
- Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhancing commercial outreach efforts.
- Trained new staff on job duties, company policies, and safety procedures for rapid on boarding.
- Coordinated driver dispatch to accomplish daily delivery requirements.
- Developed and maintained knowledgeable and productive team of employees.
- Organized records of vehicles, schedules and completed orders.
- Reduced worker accidents by implementing improved safety standards and monitoring procedures.
- Collaborated with manufacturing and supply chain management.
- Divided and categorized cargo received and redirected shipments in response to customer requests.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Conducted research to address shipping errors and packaging mistakes.
- Reviewed established business practices and improved processes to reduce expenses.
- Led improvement initiatives to advance operational efficiencies and increase revenue.
- Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
- Integrated warehouse operations with existing and new business processes.
- Created and enforced detailed organization processes to increase quality and service standards.
- Directed activities of staff performing repairs and maintenance to equipment, vehicles, and facilities.
- Tracked production and quality control systems to proactively identify deficiencies.
- Reviewed and negotiated contracts with carriers to optimize shipping costs.
- Negotiated contracts with outside providers and rates for facility leases to minimize costs to company.
- Secured discounts from third-party logistics service providers to deliver substantial cost savings.
- Promoted brand at industry events and through ongoing networking efforts.
- Prospected for leads to build pipeline and convert to sales opportunities.
SAP Project Manager and Technical Specialist
Siemens Industry
12.2013 - 03.2021
- Documented and maintained technical specifications for SAP applications.
- Configured and customized SAP modules to align with client business processes.
- Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
- Trained and mentored junior staff on SAP system operations and functionality.
- Solved functional and technical obstacles and worked closely with project team from different streams.
- Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
- Executed and managed over [Number] successful SAP implementation projects for large enterprises.
- Designed deployment automation solutions to expedite implementation of SAP solutions.
- Applied widely accepted SAP best practices to [Product or Service] implementation, providing rapid onboarding.
- Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
- Traveled to client locations to implement SAP solutions and offered post-installation support services.
- Conducted research and analysis to determine current and future SAP trends.
- Designed interconnectivity architectures for SAP products to communicate with cloud-based solutions such as AWS and [Type].
- Coached and supported third-party clients, creating self-sufficient competencies within customer service personnel.
- Facilitated smart shopper conversion and e-commerce migration activities and tasks from SAP retail master data standpoint.
- Communicated project updates to stakeholders at all levels.
- Partnered with project team members to identify and quickly address problems.
- Monitored and tracked project progress to support timely completion.
- Led cross-functional teams to successfully complete IT projects.
- Updated customers and senior leaders on progress and roadblocks.
- Wrote, updated and maintained project documentation.
- Established and enforced project timelines and deadlines.
- Implemented best practices to drive quality IT project delivery.
- Resolved staff conflicts and identified potential areas of improvement.
- Created and implemented contingency plans to address potential risks.
- Coordinated with external vendors to deliver IT project components.
- Assessed and analyzed customer requirements to develop effective IT project plans.
- Trained personnel on use of IT tools and applications.
- Negotiated and managed project budgets to meet goals.
- Conducted quality assurance to verify accuracy of data used in IT projects.
- Devised test plans to validate accuracy of IT projects.
- Identified and implemented cost-saving measures in IT projects.
- Developed and introduced IT strategies to improve operational efficiency.
- Managed various IT projects to meet deadlines and customer requirements.
- Generated reports for IT project progress and performance.
Education
Bachelor On Economy - Economics Sience
FES Aragon-UNAM)
Mexico City, Mexico08.1984
Skills
- Operations Support
- Solutions Development
- Workload Management
- Continues performance Improvement
- Resource Allocation
- Project Planning
- Schedule Coordination
- Training and Coaching
- Process Optimization
- Project Management
- Change Management
- Quality Assurance
- Team Leadership
- Problem Solving
- ITIL Framework
- Risk Management
- Conflict Resolution
- Cross-functional Collaboration
- Problem-Solving
Accomplishments
- Supervised team of [Number] staff members.
- Collaborated with team of [Number] in the development of [Project name].
- Achieved [Result] by completing [Task] with accuracy and efficiency.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved [Result] by introducing [Software] for [Type] tasks.
- Achieved [Result] through effectively helping with [Task].
- Resolved product issue through consumer testing.
- Documented and resolved [Issue] which led to [Results].
Certification
- Certified [Job Title], [Company Name] - [Timeframe]
Languages
Spanish
Bilingual or Proficient (C2)
English
Upper intermediate (B2)
Timeline
SAP Project Manager and Technical Specialist
Siemens Industry
12.2013 - 03.2021
Service Delivery Manager for SAP Applications
Siemens Industry
Bachelor On Economy - Economics Sience
FES Aragon-UNAM)
- Certified [Job Title], [Company Name] - [Timeframe]
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