Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Customer Service for Brand Company (6 months)
. During my time as CS Administrator for the Brand Company, I have been a key point of contact for my markets, ensuring accurate and timely processing of orders as well as planning and arranging shipments.
• I have worked closely with other departments within the business, including planning, in order to satisfy market demands.
• I have dealt with queries around new products and product restages, as well as working with my markets to ensure orders have been placed to satisfy demand when stock builds are required. With the help of my analyst I track gifting and specific bottle numbered products closely to ensure we do not ship above allocation.
• I attend the monthly supply review calls with my markets where I participate as well as take minutes and publish these after the call with any specific actions that have been allocated.
Customer Service for Market Company
- I was in charge of develop Outbund logistics projects in order to improve logistics KPI's with our local clients.
- Responsible for planning and coordinating the national distribution logistics of all products within the group
- Ensuring on-time delivery tracking for all orders destined for both mass consumer chains and regional wholesalers.
-Validating the completeness of monthly invoicing delivery in the shortest possible time, while optimizing all distribution costs.
-Coordinating and ensuring the implementation of all safety protocols for transport units.
- Engaging with transport providers, as well as internal and external customers to monitor their orders.
- Presenting Key Performance Indicators (KPIs). Implementing improvement projects to enhance the efficiency of the department.