Rodrigo Armando Reyes Carballo
Tijuana
Summary
Results-driven professional with experience at TELNOR, skilled in network security and technical support. Successfully designed a SharePoint tool for automating performance reports, enhancing efficiency. Known for a friendly attitude and strong teamwork, I excel in problem resolution and effective communication, ensuring high-quality outcomes in fast-paced environments.
Proactive and versatile professional with a dedication to quickly adapting to new challenges. Strong problem-solving abilities and a proven track record of fostering strong relationships with clients and team members. Focused on supporting team success and achieving positive results. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
11
11
years of professional experience
Work History
IT Help Desk Engineer
Turing Systems
Tijuana
12.2024 - Current
- Network and Technology Consultant, requiring the development, analysis, and implementation of engineering projects.
- Provides IT support to clients with policies (server and switch configuration, preventive and corrective maintenance of IT equipment, and video surveillance systems).
Consultant Engineer Software
RICOH Copiadoras Fax/KYOFLEX
Tijuana
08.2021 - 11.2024
- Software consultant for document management, user management, printing, and scanning (DocuPRO, DocuWARE, MyQ, MFiles, CapturePRO). Requirements gathering based on end-client needs, including proposed improvements:
- Simplification of complex information processing through document digitization and workflow automation.
- Management and security of document workflows, such as scanning, printing, and copying.
Project development, software configuration, and end-user training.
Project Engineer
Turing Systems
Tijuana
01.2019 - 03.2021
- Network and Technology Consultant, which requires surveying, analysis and implementation of engineering projects, technical support for client computer equipment such as preventive and corrective maintenance, as well as implementation of custom video surveillance systems.
IT Help Desk Engineer
RICOH Copiadoras Fax
Tijuana
01.2015 - 12.2018
- Physical and remote support for computer equipment and mail servers, resolving issues related to internal user connectivity failures, configuring networked computers to scan and print for both clients and internal company users.
- Preventive and corrective technical support for multifunction printers.
Estadías
TELNOR
Tijuana
01.2015 - 04.2015
- Design and implementation of a tool on a SharePoint server using a web interface to automate monthly performance reports with indicators.
- Daily monitoring of progress with the various departments of the plants involved.
- Review of the accuracy of corrections, regulations, and management of supporting documents.
- Generation of internal and external audit statistics and reports.
- Automation of reports for the Planning and Control Department.
Prácticas Profesionales
TELNOR
Tijuana
01.2014 - 12.2014
- Support and control of audit reports for Telnor power plants in Baja California, updating information based on evidence, generating weekly and monthly performance reports using graphs, storing photographic evidence in a database.
Education
Master of Cibersecurity -
UNIR México
03.2025
IT Engineer - Network And Telecomunications
UTT
Tijuana, B.C.01.2015
High School Diploma -
Ceneval
Tijuana, B.C.01.2008
Skills
- Network security
- Technical support
- Customer service
- Microsoft office
- Friendly, positive attitude
- Teamwork and collaboration
- Problem resolution
- Verbal communication
Interests
Collaborate in the implementation of new technologies.
Contribute ideas to develop and innovate efficient, high-quality systems.
Gain work experience for professional growth.
Create a positive work environment.
Personal Information
- Age: 39
- Marital Status: Soltero
Languages
Spanish
First Language
English
Elementary (A2)
A2
Timeline
IT Help Desk Engineer
Turing Systems
12.2024 - Current
Consultant Engineer Software
RICOH Copiadoras Fax/KYOFLEX
08.2021 - 11.2024
Project Engineer
Turing Systems
01.2019 - 03.2021
IT Help Desk Engineer
RICOH Copiadoras Fax
01.2015 - 12.2018
Estadías
TELNOR
01.2015 - 04.2015
Prácticas Profesionales
TELNOR
01.2014 - 12.2014
Master of Cibersecurity -
UNIR México
IT Engineer - Network And Telecomunications
UTT
High School Diploma -
Ceneval
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