Rodrigo Baker Rivas
Alvaro Obregon, Ciudad de Mexico
Summary
Detail-oriented professional with strong background in Purchasing, Vendor Management, Sales Support Management, Operations (Imports) and Inventory Control. Considered valuable asset to any team. Talented in procuring goods and driving business success. Sharp individual well-versed in using research skills to determine up and coming style trends. Looking to use smart mind and procurement experiences to tackle new challenges. Offering almost 10 years of experience in Retailers & Toys industries.
Overview
9
9
years of professional experience
Work History
International Sales Support Manager
Jazwares
11.2019 - Current
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Analysis, execution and monitoring of all necessary requirements for various purchase orders in terms of imports. (LATAM).
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
- Internal communication with different worldwide offices (US, CN, VN & HK) to solve operational and logistical problems.
- External monitoring with clients in region to provide solutions to various situations that occurred during production period.
- Held one-on-one meetings with sales support team members to identify hurdles and offered insight into best solution.
- Achieve established KPI for company, regional team and individual performance through teamwork and focus on customers.
- Lead onboarding and training of new hires to fulfill business requirements.
Sales Support Coordinator
Grupo Almada
06.2018 - 10.2019
- Managed customer accounts, responding to inquiries and resolving customer service issues.
- Coordinated responses and resources to handle special client requests.
- Collaborated with different departments & staffs to resolve several issues impacting operational, production and sales support activities.
- Worked closely with sales team on understanding customer requirements and delivering sales support.
Buyer Jr.
Comercial City Fresko (LaComer Group)
03.2014 - 05.2018
- Maintained complete documentation and records of all purchasing activities.
- Built long-term supplier relationships with vendors to establish quality and competitive pricing.
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Collaborated with internal departments to better understand needs and determine purchasing requirements.
- Computed and created purchase orders to monitor stock levels, verify purchase requisitions and expedite customer orders.
- Prepared detailed reports to highlight inventory levels, purchase orders and discrepancies.
- Developed and improved account relationships.
Education
Bachelor of Arts - International Business
Universidad De Negocios ISEC
Benito Juárez, CDMX06.2012
Skills
- Technical Troubleshooting
- Professional Relationships
- Interdepartmental Collaboration
- Bilingual
- INCOTERMS (Global Commerce knowledge)
- Client Needs Assessment
- Account Management
- Customer Order Management
- Data Analytics
- Profitability Assessments
- Strong proficiency in Microsoft Excel
Languages
English
Upper intermediate (B2)
Timeline
International Sales Support Manager
Jazwares
11.2019 - Current
Sales Support Coordinator
Grupo Almada
06.2018 - 10.2019
Buyer Jr.
Comercial City Fresko (LaComer Group)
03.2014 - 05.2018
Bachelor of Arts - International Business
Universidad De Negocios ISEC
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