Rodrigo Gayosso Peralta
Rosarito
Summary
Dynamic customer service professional with a proven track record at FleetUp, excelling in high-pressure environments. Skilled in data entry and active listening, I effectively resolved complex issues, enhancing customer satisfaction. My ability to make informed decisions and provide empathetic support has consistently led to improved retention rates and seamless communication.
Overview
12
12
years of professional experience
Work History
Techical Suppor Dispatcher
FleetUp
03.2019 - 11.2023
- Managed high-stress situations calmly and effectively, ensuring timely assistance to those in need.
- Communicated with drivers and personnel to coordinate usage of device and application.
- Directed dispatching, routing, and tracking of various companies using our tracking device.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Provided exceptional customer service to callers, remaining empathetic and patient during emergencies.
Retention Customer Service Representative
Beachbody.com
07.2015 - 01.2019
- Provided knowledgeable recommendations for products or services that aligned with individual customer needs, boosting satisfaction levels significantly.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered personalized assistance based on each client''s unique situation, leading to higher success rates in retaining customers.
- Facilitated open communication between customers and management when needed, acting as a liaison to address any escalated concerns.
Call Center Representative
American Survey Company
08.2011 - 07.2015
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Education
High School Diploma -
Shurr High School
Montebello C.A. 9064006-1998
Skills
- Customer service
- Data entry
- Decision-making
- Active listening
Timeline
Techical Suppor Dispatcher
FleetUp
03.2019 - 11.2023
Retention Customer Service Representative
Beachbody.com
07.2015 - 01.2019
Call Center Representative
American Survey Company
08.2011 - 07.2015
High School Diploma -
Shurr High School
Similar Profiles
Arun NairArun Nair
Manager, Engineering Quality at FleetUpManager, Engineering Quality at FleetUp
Alonso Zamorano FelixAlonso Zamorano Felix
Medical Interpreter at LanguageLineMedical Interpreter at LanguageLine
Felipe Alejandro Contreras RamirezFelipe Alejandro Contreras Ramirez
Call Center Agent at CCSICall Center Agent at CCSI
Violeta Adilene Martinez BarrientosVioleta Adilene Martinez Barrientos
Encargado De Logistica at Grupo Mr FishEncargado De Logistica at Grupo Mr Fish
Vilisi TabuaVilisi Tabua
Customer Service at WaiterCustomer Service at Waiter