RODRIGO GÓMEZ TÉLLEZ
Summary
Bilingual technical support analyst with expertise in Windows Server, Linux, and Oracle SQL. Proven ability to analyze security breaches and deliver comprehensive cloud support.
Overview
6
6
years of professional experience
Work History
Technical support analyst
EPAM systems inc.
CDMX
03.2024 - 07.2025
- Act as a Level 2 Technical Support Analyst for Google in the Workspace environment for the Email department.
- Using tickets and video conferencing tools, I provided support to solve application failures, workarounds and general questions about the service.
- My role involved Google Cloud and Google Workspace, as well as understanding and using APIs and database language to analyse information from specific scenarios.
- From the email side, I provided support in analysing security bridges (spam, phishing, malware), providing detailed analysis of mail flow and possible mitigations.
- I resolved incidents over the phone, working closely with the product team.
Cloud office support Technician
Rackspace Technology
CDMX
01.2022 - 01.2023
- Delivered bilingual remote support for Adidas campaign, resolving technology issues across multiple devices.
- Managed SAP-driven ticket system for repairs and maintenance operations.
- Administered Active Directory for user modifications and access management.
- Configured devices through Salesforce to enhance operational efficiency.
- Integrated new printing equipment into existing network infrastructures.
- Oversaw specific services within Windows Server to ensure system integrity.
- Registered and deregistered mobile devices, including iPods, iPads, and smartphones.
- Provided technical assistance to retail staff for hardware and software at point of sale.
Help Desk Tier One
ComputaCenter
01.2020 - 01.2021
- Provided bilingual technical support to internet customers, enhancing user experience.
- Configured home and business networks to optimize connectivity.
- Supported network devices to troubleshoot and resolve issues effectively.
- Managed ticket-based logistics for efficient tracking of customer queries.
- Configured modems and routers to ensure seamless internet access.
- Developed logical solutions for complex network system challenges.
- Delivered comprehensive customer support to address technical inquiries.
Education
Bachelor's degree - computer systems engineering
Universidad Tecnológica de México
01.2021
CCNA 1 - Introduction to Networks
Universidad Tecnológica de México
01.2021
CCNA 2 - Routing and Switching Essentials
Universidad Tecnológica de México
01.2021
CCNA 3 - Scaling Networks
Universidad Tecnológica de México
01.2021
CCNA 4 - Connecting Networks
Universidad Tecnológica de México
01.2021
Skills
- Windows Server and Linux administration
- Mac OS expertise
- Oracle VM VirtualBox and SQL
- Office 365 and Google Workspace
- C/C programming
- Java development
- Python programming
- Shell scripting
Languages
- Spanish
- English
Timeline
Technical support analyst
EPAM systems inc.
03.2024 - 07.2025
Cloud office support Technician
Rackspace Technology
01.2022 - 01.2023
Help Desk Tier One
ComputaCenter
01.2020 - 01.2021
Bachelor's degree - computer systems engineering
Universidad Tecnológica de México
CCNA 1 - Introduction to Networks
Universidad Tecnológica de México
CCNA 2 - Routing and Switching Essentials
Universidad Tecnológica de México
CCNA 3 - Scaling Networks
Universidad Tecnológica de México
CCNA 4 - Connecting Networks
Universidad Tecnológica de México
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