Rodrigo Méndez Chávez

Projects:

• CommOps LATAM Merchant Product lead.
• LATAM's Merchant NPS lead.
• LATAM's Merchant Chargebacks and Cancellations lead.

Biggest Achievement:

• Agent Misc Payment Policy Adherence project led to $750K USD yearly savings.

Projects:

• Process optimization and customer centric culture for the Fiduciary (Jun 21 - July22).

Biggest Achievement:

• Diagnostic, Design, & Implementation sold with Trust Funds placements increasing 30% YoY.

Projects:

• Service optimization for the Branch Offices (Dec 20 - May 21).
  
• Service optimization for the Corporate Call Center (Mar 20 - Dec 20).

Biggest Achievements:

• KPIs for the Corporate Call Center: Productivity (+15%); Waiting time (-75%); Abandoned calls (-71%).

Projects:

• Sanitary Tortilla Company: Sold a project to optimize all the business processes related to the Order-to-Cash Cycle (Jun 19-Jan 20).
• Adviced an outsourced HR company on how to manage more efficiently the data from new and dispatched employees (Ene-Abr 2019).

Biggest Achievement:

• Counseled and sold consulting projects to companies with sales over $100 million pesos a year.

Responsibilities:

• Facilitated Maintenance, Repair and Operation (MRO) supplies to an international client portfolio of 200+ customers.
• Brought in new export customers mainly in Continental America.

Biggest Achievements:

• Increased sales by 50% vs previous year, and 20% vs 2018 sales plan.

Responsibilities:

• Handled the credit portfolio of 10+ clients worth over $1,100 million pesos.

Biggest Achievement:

• Doubled the credit portfolio from $600 million pesos to more than $1,100 million pesos (+83%).

Biggest Achievements:

• Helped in creating and implementing banking products such as: Baseinet, Pagaré Base, Buró de entidades financieras, and IBM Cognos.