Rodrigo Vega López
Monterrey, Nuevo León
Summary
Dynamic operations supervisor at Teleperformance Mexico, skilled in team leadership and staff evaluation. Enhanced operational efficiency through process streamlining and effective scheduling, fostering a productive work environment. Bilingual in Spanish and English, adept at conflict resolution and recruitment, ensuring a strong team aligned with company culture.
Experienced with operational management in diverse settings. Utilizes strategic thinking to streamline processes and enhance team output. Knowledge of resource allocation and team leadership, ensuring high standards and consistent results.
Operations professional with proven expertise in optimizing workflows and enhancing productivity. Strong leadership skills with focus on team collaboration and achieving results. Known for flexibility and reliability in adapting to changing operational needs. Proficient in process improvement, resource management, and conflict resolution.
Overview
4
4
years of professional experience
Work History
Supervisor of Operations
Teleperformance Mexico
10.2021 - Current
- Evaluated staff performance regularly, offering constructive feedback designed to promote growth within their roles.
- Managed scheduling and workload distribution, maximizing productivity without overwhelming team members or compromising quality of work.
- Adapted quickly to changing business needs, ensuring the operations team was always prepared for any shifts in demand or industry trends.
- Enhanced operational efficiency by streamlining processes and implementing best practices in the workplace.
- Participated in recruitment efforts, interviewing potential candidates to ensure they were a good fit for the company culture and possessed necessary skills for success on the job.
Education
Bachelor of Science - Computational Science
Tecnologico De La LAguna
Torreón, Coahuila, Mexico07-2013
Skills
- Team leadership
- Customer service
- Team development
- Conflict resolution
- Quality assurance
- Staff evaluation
- Recruitment and hiring
- Verbal and written communication
- Fluent in Spanish and English
- Management
Timeline
Supervisor of Operations
Teleperformance Mexico
10.2021 - Current
Bachelor of Science - Computational Science
Tecnologico De La LAguna
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