Rodrigo Alonso Medina Esparza
Zapopan
Summary
Experienced Call Center Supervisor with over nine years of leading high-performing teams in lead generation and customer service. Proven track record in boosting team productivity and fostering growth through hands-on leadership and strong communication. Adept at driving revenue and ensuring quality in fast-paced environments.
Overview
9
9
years of professional experience
Work History
Call Center Supervisor
The Call Gurus
Guadalajara
05.2024 - Current
- Led multiple cross-functional teams across various client campaigns, adapting to different business models and industry needs.
- Specialized in coaching and developing agents to exceed performance benchmarks and consistently hit key KPIs.
- Drove a 20% increase in revenue through strategic team leadership, performance management, and process optimization.
- Played a key role in scaling successful campaigns by increasing headcount and expanding team capabilities.
- Fostered a high-performance culture through continuous feedback, skills development, and motivational leadership.
- Acted as the bridge between clients and internal teams, ensuring campaign goals were met with quality and efficiency.
Client Success Manager
CaseFuel
Virtual
09.2022 - 09.2023
- Managed relationships with attorneys across the U.S., serving as their primary point of contact to ensure ongoing campaign success.
- Conducted weekly Zoom meetings to review performance metrics, consultation quality, and conversion opportunities.
- Provided tailored support and strategic guidance to help clients improve their close rates and maximize ROI.
- Utilized the HighLevel CRM to monitor client activity, streamline communication, and track consultation success.
- Played a key role in driving a 70% increase in client revenue by optimizing processes and providing high-impact support.
- Maintained industry-leading client retention through proactive service, results-driven strategies, and consistent client satisfaction.
Call Center Sales/Customer service Rep
Cactus Feliz
Guadalajara
03.2021 - 08.2022
- Represented a handcrafted western belt buckle brand, handling both sales and customer service responsibilities to drive growth and maintain strong client relationships.
- Engaged in both inbound and outbound calls to inform customers of monthly promotions and close sales opportunities.
- Delivered exceptional service to new and returning clients, contributing to high levels of customer satisfaction and repeat business.
- Leveraged developed sales techniques and consistent client follow-ups to meet and exceed annual sales targets.
- Played a key role in increasing company revenue through proactive communication, relationship-building, and product knowledge.
Call Center Sales Supervisor
Marketing Storm Leads
Guadalajara
03.2016 - 03.2021
- Supervised a team of outbound cold-calling agents focused on offering free roof inspections to U.S. homeowners after severe weather events.
- Coached and developed both experienced and entry-level agents, emphasizing strategic word choice, customer engagement, and sales technique to maximize conversions.
- Trained new hires with no prior sales experience to successfully sell inspection appointments and meet performance goals.
- Utilized CRM software to manage lead flow, track call activity, and ensure timely and accurate follow-ups.
- Maintained a consistent track record of delivering high-quality leads to clients, helping fulfill their monthly cap goals and ensuring strong, long-term partnerships.
- Closely monitored team KPIs and individual metrics to maintain peak performance and drive accountability across the floor.
Education
Bachelor's Degree - International business
Uteg Americas University
Guadalajara, Jalisco10.2019
Diploma - High School
Colegio De Bachilleres Cobaej
Guadalajara, Jalisco11.2016
Diploma - Middle School
Cascade Middle School
Vancouver, Washington10.2012
Diploma - Elementary School
Sifton Elementary School
Vancouver, Washington12.2008
Skills
- Communication skills
- Active listening
- Empathy
- Team collaboration
- Decision making
- Problem solving
- Critical thinking
- Strategic planning
- Leadership abilities
- Relationship management
- Accountability and integrity
- Time management
- Prioritization strategies
- Goal setting
- Multitasking proficiency
- Respect and reliability
- Adaptability and resilience
- Quick learning
- Sales tactics
Languages
English
First Language
Spanish
Proficient (C2)
C2
Timeline
Call Center Supervisor
The Call Gurus
05.2024 - Current
Client Success Manager
CaseFuel
09.2022 - 09.2023
Call Center Sales/Customer service Rep
Cactus Feliz
03.2021 - 08.2022
Call Center Sales Supervisor
Marketing Storm Leads
03.2016 - 03.2021
Bachelor's Degree - International business
Uteg Americas University
Diploma - High School
Colegio De Bachilleres Cobaej
Diploma - Middle School
Cascade Middle School
Diploma - Elementary School
Sifton Elementary School
Similar Profiles
Pablo Concepcion Fierro SilvaPablo Concepcion Fierro Silva
Sales Agent, Lawer Assistant at The Call GurusSales Agent, Lawer Assistant at The Call Gurus
Jesse AyalaJesse Ayala
Lead Generation at The Call GurusLead Generation at The Call Gurus
Gilberto Nuño RodriguezGilberto Nuño Rodriguez
Campaign Manager at The Call GurusCampaign Manager at The Call Gurus
OLIVER ALFONSO RAMOS CAZARESOLIVER ALFONSO RAMOS CAZARES
Inspector De Calidad at Industrializadora Integral del Agave S.A.P.I. de C.V.Inspector De Calidad at Industrializadora Integral del Agave S.A.P.I. de C.V.
Jose De Jesus Vargas CrespoJose De Jesus Vargas Crespo
Sr. Category Purchasing Specialist at Continental Automotive AGSr. Category Purchasing Specialist at Continental Automotive AG