Microsoft Office
Rodrigo Gael Garcia Martinez
Bilingual Agent
Mexico City
Summary
Dynamic customer service professional with a proven track record at Hispanic Teleservices De Guadalajara, excelling in problem-solving and active listening. Enhanced customer loyalty through empathetic complaint resolution and accurate information delivery. Skilled in data management and product knowledge, fostering strong customer relationships and ensuring satisfaction.
Overview
2
2
years of professional experience
1
1
Language
Work History
Customer Service Representative
Hispanic Teleservices De Guadalajara
Ciudad De Mexico
07.2024 - 09.2025
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Curstomer Service ( Data Update )
CDF Accerodeck
Ciudad De Mexico
08.2023 - 12.2023
- Make calls to customers to update their contact information and preferences in the company system
- Verify and correct data in the database to keep information up-to-date and accurate.
- Inform customers about new materials, products, and promotions available, promoting effective communication.
- Record and manage customer interactions in the system, ensuring proper follow-up.
- Maintain a high level of attention and friendliness during calls to strengthen customer relationships.
Education
No Degree - Engineering
Instituto Politecnico Nacional
Ciudad De Mexico 05.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Software
Email & Calendar tools
File management
Interests
Analytic/Technical interests
Digital/Media Interests
Social/Human-centered
Timeline
Customer Service Representative
Hispanic Teleservices De Guadalajara
07.2024 - 09.2025
Curstomer Service ( Data Update )
CDF Accerodeck
08.2023 - 12.2023
No Degree - Engineering
Instituto Politecnico Nacional
05.2001 -
Similar Profiles
Josue Jhonatan Garcia MartinezJosue Jhonatan Garcia Martinez
Customer Service Representative at Hispanic Teleservices De Guadalajara S.A. DE C.V.Customer Service Representative at Hispanic Teleservices De Guadalajara S.A. DE C.V.
Luz Andrea Treviño CanoLuz Andrea Treviño Cano
Team Leader at Teleperformance (Hispanic Teleservices De Guadalajara S.A De C.V)Team Leader at Teleperformance (Hispanic Teleservices De Guadalajara S.A De C.V)
MARÍA LUISA ENRÍQUEZ MARTÍNEZMARÍA LUISA ENRÍQUEZ MARTÍNEZ
Servicio al Cliente at Hispanic Teleservices De Guadalajara S.A. De C.V.Servicio al Cliente at Hispanic Teleservices De Guadalajara S.A. De C.V.
David Abraham Vazquez CerquedaDavid Abraham Vazquez Cerqueda
Agent Services Representative at Hispanic Teleservices de Guadalajara, S.A. de C.V.Agent Services Representative at Hispanic Teleservices de Guadalajara, S.A. de C.V.
ANTONIO LORENTE PEREZANTONIO LORENTE PEREZ
Regional Risk & Compliance Manager for America's at IKEA PURCHASING AND LOGISTICS MEXICORegional Risk & Compliance Manager for America's at IKEA PURCHASING AND LOGISTICS MEXICO