Rogelio Monreal Cruz
Ciudad Juarez
Summary
Accomplished IT Manager and IT Delivery leader with extensive experience in global operations, dedicated to supporting the development and implementation of strategic initiatives that drive business goals, sales growth, and profitability. Expertise in enhancing operational processes, elevating productivity, and raising quality standards to exceed customer expectations. Results-driven professional recognized for leadership excellence, strategic planning, and successful project execution. Committed to fostering a collaborative environment that ensures adaptability and delivers impactful outcomes through effective communication and problem-solving skills in dynamic settings.
Overview
33
33
years of professional experience
Work History
Modern Workplace Leader – Costa Rica Service Desk
DXC Technology
12.2023 - 09.2025
- Leading the Costa Rica Service Desk for multiple global clients, managing both internal and third-party resources.
- Operating in English, Spanish, Portuguese, and French, on a 24/7 schedule with responsibilities including workforce management, account leadership, and direct customer engagement.
- Key customers supported include Zurich, Owens Illinois, Lithia, RTX, Pfizer, Nexteer, Sony, Intertec, Metlife, One America, and additional regional accounts.
- Mentored junior staff to improve skills and foster professional growth within the team.
- Analyzed performance metrics to identify areas for improvement and inform decision-making processes.
- Collaborated with stakeholders to define project requirements and ensure alignment with business goals.
- Implemented process improvements that streamlined workflows and increased productivity.
- Led cross-functional teams to achieve company-wide goals, fostering a culture of collaboration and innovation.
- Developed strategic initiatives to optimize operational efficiency and reduce costs.
- Implementation of AI tools such as Amazon Contact Lens, chatbots, phone survey, voice and chat translation and piloted voice accent neutralization tool.
Modern Workplace LATAM – Modern Device Management/M365
DXC Technology
05.2022 - 05.2025
- Oversaw Modern Workplace units across Latin America, delivering support for Messaging and Collaboration tools (M365, Exchange, SharePoint, Teams) and Modern Device Management (SCCM, Intune, Tanium, Azure, Image Management).
- Managed people, financials (P&L), and enabled growth through various support strategies.
- Worked effectively in fast-paced environments.
- Worked well in a team setting, providing support and guidance.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Assisted with day-to-day operations, working efficiently and productively with all team members in multiple countries.
Modern Workplace Leader for Latin America
DXC Technology
01.2021 - 05.2022
- Directed Modern Workplace units (Messaging/O365, SharePoint, Field Services, Service Desk) for Latin America, supporting regional and global accounts with people management and financial responsibilities.
- Led cross-functional teams to streamline project delivery and enhance operational efficiency.
- Mentored junior staff, fostering a culture of continuous improvement and professional growth.
- Collaborated with stakeholders to define project scopes, ensuring alignment with organizational objectives.
- Identified team weak points and implemented corrective actions to resolve concerns.
- Oversaw day-to-day activities of 1000+ employees throughout LatinAmerica, fostering inspiring atmosphere to optimize employee experiences.
- Championed change initiatives, successfully navigating teams through periods of transition while maintaining morale and engagement levels.
Mobility and Workplace Services Leader for Spanish Latin America (SLA)
DXC Technology
01.2014 - 01.2021
- Led Field Services and Service Desk organizations for Spanish-speaking Latin American countries, managing a team of over 1,000 resources and driving growth and operational excellence.
End User Field Services Leader for Spanish Latin America
HP Enterprise Services
08.2013 - 01.2014
- Managed Field Services across Spanish-speaking Latin America, supporting both regional and global accounts with a focus on people management and financial growth.
End User Field Services Leader for Mexico
HP Enterprise Services
11.2012 - 07.2013
Technology Services Leader
HP Enterprise Services
11.2010 - 10.2012
- Led operations for Delphi Mexico and Philips Mexico, bringing technical expertise and process excellence to optimize client technology operations from desktop to datacenter.
Workplace Leader Delphi Mexico/American Express LAC
EDS - Delphi and American Express
- Delivered End User Compute services for American Express offices in Mexico, Argentina, Brazil, and remote sites in Chile, Ecuador, and Panama.
Delphi Mexico EUC Operational Lead
EDS - Delphi and American Express
01.2007 - 01.2012
- Managed End User Compute services for Delphi Mexico and US border warehouses, including Field Services, Patch Management, Antivirus, Build Center, and software deployment.
- Contributed to the startup of Global EUC operations, including planning, staffing, and documentation.
- Participated in reviews of Delphi IT operations in the USA, France, Czech Republic, and Germany to define scope and staffing needs.
Workplace Manager Delphi Field Services & Service Desk
EDS - Delphi and American Express
01.2007 - 10.2009
- Responsible for resource and financial management, growing headcount to over 220 employees and contractors.
Manager Delphi Field Services
EDS - Delphi and American Express
03.2003 - 01.2012
- Led a team supporting Delphi Mexico operations across 56 plants in 16 states and 36 cities, overseeing financials and personnel management.
Team Leader West Zone
EDS - Delphi and American Express
12.2002 - 03.2003
- Supervised a team covering 24 customer sites and the Mexico Technical Center, implementing major projects and improving problem resolution by 70%.
Project Manager
EDS - GMAC LAO Service Delivery
02.2001 - 12.2002
- Managed IT projects such as Tivoli Phase II, Sybase Audit Tracking, and Windows 2000 migration across multiple Latin American branches and the Troy I-Lab, enhancing infrastructure and compliance.
Project Manager
EDM del Norte/Genpact
02.2000 - 02.2001
- Main customer contact, issue resolution, process improvement, production management, and billing.
- Oversaw high-volume mail processing projects for ERC and Airborne Express.
Communications Administrator
EDS de México
10.1995 - 02.2000
- Supported EDS telecommunications for the Delphi México account.
- Achieved ISO9001 certification for Technical Field Services Americas, managed multiple telecom platforms, vendor relationships, and procurement.
Computer/LAN Technician
INDECO
09.1993 - 10.1995
- Managed installation and maintenance of Novell LANs and Windows for Workgroups, scheduled preventive maintenance, and provided software/hardware support.
Software Developer
PEMJUSA
10.1992 - 09.1993
- Developed Clarion database applications for foundry operations, including production management and quality control.
Education
Bachelors - computer systems engineering
Instituto Tecnológico de Ciudad Juárez
Skills
- Bilingual Spanish/English
- Financial Acumen/P&L
- Project Management -Six Sigma
- ISO 9000
- Statistical Process Control
- Core Communication
- Production Problem Resolution Workshop
- Motivating teams
Languages
Spanish
English
Work Preference
Work Type
Full TimeLocation Preference
RemoteHybridImportant To Me
Work from home optionCompany CultureWork-life balanceQuote
Work for your life on this earth as if you were to live forever, and work for your life in heaven as if you were to die tomorrow.
Timeline
Modern Workplace Leader – Costa Rica Service Desk
DXC Technology
12.2023 - 09.2025
Modern Workplace LATAM – Modern Device Management/M365
DXC Technology
05.2022 - 05.2025
Modern Workplace Leader for Latin America
DXC Technology
01.2021 - 05.2022
Mobility and Workplace Services Leader for Spanish Latin America (SLA)
DXC Technology
01.2014 - 01.2021
End User Field Services Leader for Spanish Latin America
HP Enterprise Services
08.2013 - 01.2014
End User Field Services Leader for Mexico
HP Enterprise Services
11.2012 - 07.2013
Technology Services Leader
HP Enterprise Services
11.2010 - 10.2012
Delphi Mexico EUC Operational Lead
EDS - Delphi and American Express
01.2007 - 01.2012
Workplace Manager Delphi Field Services & Service Desk
EDS - Delphi and American Express
01.2007 - 10.2009
Manager Delphi Field Services
EDS - Delphi and American Express
03.2003 - 01.2012
Team Leader West Zone
EDS - Delphi and American Express
12.2002 - 03.2003
Project Manager
EDS - GMAC LAO Service Delivery
02.2001 - 12.2002
Project Manager
EDM del Norte/Genpact
02.2000 - 02.2001
Communications Administrator
EDS de México
10.1995 - 02.2000
Computer/LAN Technician
INDECO
09.1993 - 10.1995
Software Developer
PEMJUSA
10.1992 - 09.1993
Workplace Leader Delphi Mexico/American Express LAC
EDS - Delphi and American Express
Bachelors - computer systems engineering
Instituto Tecnológico de Ciudad Juárez
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