Rogelio Nevarez

Front register anwser the Phone.cook

• Made hiring recommendations to increase company's productivity and profitability with quality workers.
• Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
• Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
• Developed strategy to increase sales and drive profits.
• Increased employee performance and job satisfaction to strengthen retention and engagement.
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained professional demeanor by staying calm when addressing unhappy or angry customers.

• Utilized Software to create and edit correspondence, documents, and materials.
• Coordinated and scheduled travel arrangements and managed expense documentation for reimbursements.
• Responded to and directed incoming calls and other communication.
• Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction.