ROGELIO ROBLES ENCINAL
Tlalnepantla
Summary
Dynamic Application Support Specialist with a proven track record at IGSA, S.A. DE C.V., excelling in problem resolution and customer assistance. Enhanced application functionality through user feedback analysis, while mentoring teams to improve service delivery. Skilled in electrical power systems design, driving efficiency and user satisfaction in mission-critical environments.
Professional with robust experience in application support, equipped to deliver high-impact solutions. Strong focus on team collaboration and result achievement, adaptable to changing needs. Skilled in troubleshooting, issue resolution, and user training. Reliable and flexible, with commitment to excellence in service delivery.
Application support professional prepared to address and resolve technical challenges within dynamic environments. Proven ability to diagnose issues and deliver effective resolutions, contributing to seamless application performance. Highly focused on collaborative efforts and achieving results, adaptable to evolving requirements. Known for technical troubleshooting and excellent communication abilities valued by employers.
Efficient [Desired Position] with solid foundation in troubleshooting and resolving technical issues for diverse applications. Successfully supported end-users by identifying root causes and implementing effective solutions. Demonstrated capability in using problem-solving and communication skills to enhance user satisfaction and operational efficiency.
Overview
25
25
years of professional experience
Work History
Application Support Specialist
IGSA, S.A. DE C.V.
01.2022 - 12.2025
- Provided technical support for mission critical electrical system applications, ensuring timely resolution and user satisfaction.
- Conceptual and Basic Engineering design for electrical power datacenter systems.
- Analyzed user feedback to identify trends, improving application functionality and performance for Power Systems
- Documented support procedures and troubleshooting guides for internal knowledge sharing.
- Training for Sales Department about critical power systems solutions.
Engineering Consultant
Power Union, S.A. De C.V.
09.2019 - 01.2022
- Developed engineering solutions to optimize power distribution systems.
- Led cross-functional teams to implement renewable energy projects effectively.
- Analyzed project requirements and conducted feasibility studies for new initiatives.
- Mentored junior engineers on best practices in system design and implementation.
Engineering Manager
Greencontinuity Datacenters, S.A. De C.V.
02.2019 - 09.2019
- Led engineering teams to develop and implement innovative data center solutions.
- Streamlined project workflows, enhancing efficiency and reducing operational downtime.
- Mentored junior engineers, fostering professional growth and technical expertise.
- Collaborated with cross-functional teams to align engineering projects with business objectives.
Electrical Low Voltage Design Engineer Manager
3A Ingenieros, S.A. De C.V.
02.2011 - 02.2019
- Designed and developed innovative engineering solutions to enhance product functionality and reliability.
- Collaborated with cross-functional teams to ensure alignment on project specifications and design requirements.
- Utilized CAD software to create detailed technical drawings and 3D models for manufacturing processes.
- Creating cost and materials catalogs
- Utilized Unit Pricing Software "Neodata" to make Cost Analysis.
- Conducted feasibility studies to assess materials, technologies, and design methodologies for optimal project outcomes.
Technical and Comercial Support Manager
Promotora De Calidad De La Energia, S.A. De C.V.
04.2005 - 01.2011
- Led customer support initiatives to enhance service delivery and client satisfaction.
- Developed training programs to improve team performance and operational efficiency.
- Implemented process improvements that streamlined workflows and reduced response times.
- Analyzed support metrics to identify trends and inform strategic decisions for service enhancements.
Engineering Manager
Precision Control Comercial, S.A. De C.V.
01.2002 - 12.2004
- Oversaw budgeting and resource allocation for engineering initiatives, optimizing expenditures for POWERWARE solutions
- Implemented quality assurance processes, ensuring compliance with industry standards and regulations for Data systems solutions
- Initiated continuous improvement programs to enhance system performance and reliability.
- Analyzed performance metrics to drive strategic decision-making in engineering operations.
Application Support Manager
SECOVI - Servicios Comerciales Vitales, S.a. De C.v.
09.2000 - 01.2002
- Led application support team to resolve complex technical issues efficiently for MITSUBISHI UPS systems
- Developed and implemented streamlined processes for incident management and service requests for -mission critical power systems
- Collaborated with cross-functional teams to enhance software performance and user satisfaction.
- Mentored junior staff, fostering skill development and knowledge sharing within the team.
Education
-ELECTRICAL DEGREE BACHELOR - ENGINEERING
UNIVERSIDAD AUTONOMA METROPOLITANA
Mexico City, Mexico06-1995
Skills
- Customer assistance
- Problem resolution
- Customer support
- System monitoring
- Data centers infrastructure support
- Electrical Power Systemes Design
Timeline
Application Support Specialist
IGSA, S.A. DE C.V.
01.2022 - 12.2025
Engineering Consultant
Power Union, S.A. De C.V.
09.2019 - 01.2022
Engineering Manager
Greencontinuity Datacenters, S.A. De C.V.
02.2019 - 09.2019
Electrical Low Voltage Design Engineer Manager
3A Ingenieros, S.A. De C.V.
02.2011 - 02.2019
Technical and Comercial Support Manager
Promotora De Calidad De La Energia, S.A. De C.V.
04.2005 - 01.2011
Engineering Manager
Precision Control Comercial, S.A. De C.V.
01.2002 - 12.2004
Application Support Manager
SECOVI - Servicios Comerciales Vitales, S.a. De C.v.
09.2000 - 01.2002
-ELECTRICAL DEGREE BACHELOR - ENGINEERING
UNIVERSIDAD AUTONOMA METROPOLITANA