Rogelio Saldana
Mérida
Summary
Dynamic professional with expertise in communication, personnel management, and technical skills. Proven leader in high-impact outsourced projects, renowned for exceptional customer service and collaboration. Adept in case management and problem-solving, consistently delivering top-tier results. Reliable brand advocate committed to excellence.
Overview
4
4
years of professional experience
2
2
Languages
Work History
Data Migration Analyst
Fleet Complete
Mérida
03.2023 - Current
- Resolved complex issues related to source-to-target mappings through effective problem solving techniques.
- Monitored progress of the entire migration process on a daily basis and reported findings to project leads and managers regularly.
- Provided technical support during user acceptance testing phase by resolving issues related to migrated datasets quickly and efficiently.
Senior Technical Support Specialist
Fleet Complete
Merida
04.2022 - 03.2023
- Enhanced troubleshooting skills through the investigation and resolution of problems by reading technical manuals, conferring with users, and conducting hardware diagnostics.
- Supported and mentored new employees for optimal performance
- Implemented measures to prevent potential disruptions of services by analyzing trends in hardware diagnostics and software code.
- Maintained professionalism and resilience during challenging interactions with customers by utilizing de-escalation methods and offering positive customer support.
Dispatcher
A1 Professional
Merida
01.2020 - 03.2022
- Liaised effectively with emergency services and first responders, facilitating efficient support for clients in times of crisis.
- Expertly handled emergency calls and dispatches, guaranteeing prompt response and resolution of critical situations, elevating the company's reputation for reliability.
- Demonstrated effective problem-solving and excellent communication skills, resulting in a consistent customer satisfaction rating of 95% or higher.
Education
Some College (No Degree) - Fine Arts
Escuela Superior De Artes De Yucatan
Mérida, YUCSkills
- Data Reconciliation
- Data Validation
- Interpersonal Skills
- Multitasking
- Agile Methodologies
- Analysis and modeling
- Time Management
- Decision-Making
- Reliability
- Problem-Solving
- Effective Communication
- Technical Troubleshooting
- Analytical Skills
- Attention to Detail
Languages
Spanish
First Language
English
Proficient (C2)
C2
References
References available upon request.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimePart TimeWork Location
RemoteImportant To Me
Healthcare benefitsWork from home optionPersonal development programsFlexible work hoursQuote
Every problem is a gift—without problems we would not grow.
Tony Robbins
Timeline
Data Migration Analyst
Fleet Complete
03.2023 - Current
Senior Technical Support Specialist
Fleet Complete
04.2022 - 03.2023
Dispatcher
A1 Professional
01.2020 - 03.2022
Some College (No Degree) - Fine Arts
Escuela Superior De Artes De Yucatan
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