Rogelio Villafaña Sanchez

• Mentored junior team members in best practices for technology use.
• Conducted regular audits to ensure compliance with industry regulations, standards, and guidelines related to technology usage.
• Optimized system performance through routine maintenance tasks and proactive issue resolution.
• Championed the successful migration of legacy systems to modern platforms.
• Develop and maintain system documentation.

• Collaborated with cross-functional teams to develop comprehensive technology integration plans aligned with business objectives.
• Connecting different software systems and applications within a client's infrastructure.
• Established effective troubleshooting procedures for integrated systems, minimizing disruptions to daily operations.
• Work with multiple teams to set up, maintain, and support environments.
• Troubleshoot and resolve system-related issues.

May 2019 to January 2020 – Provide application support for production Payments applications, make sure the properly operation of the applications and the health of the environments.

February 2020 to October 2021– Provide application and operation support to Billing Cycles.

After a few years sharing school and work, I wanted to live the experience of a trip and practice my English, so, I traveled and lived in Vancouver for 4 months, meeting a new world, people and culture.

It was awesome!

The idea was to continue with the support of the Anti-Money Laundering applications but trough different vendor, however two weeks after the joined day, everything changed and was sent to pool to wait for a new project.

L2 System Administrator for Anti-Money Laundering applications, principal role objective:

Make sure the properly operation of the Anti-Money Laundering (AML or Actimize) and Oracle Financial Services Anti Money Laundering (Mantas) applications on PROD environments, on UAT environments and as well the good health of the servers where both applications run.

• Enhanced customer satisfaction by promptly addressing and resolving service desk issues.

Production Management L1/L2 for Banking Applications, principal objective of role, taking the owner ship of production issues to avoid any customer impact.