Music, excercise, reading, technology and movies
ROGELIO RIOS J
Mechatronics Engineer
Queretaro
Summary
Customer-oriented-serviced-focused General Manager dedicated to delivering positive customer experiences to promote loyalty and repeat business. Orchestrates optimal resource utilization to handle expected operational needs. Sales Leader with sound judgment, good planning abilities and interpersonal communication strengths. Meticulous Leader and strategic planner with comprehensive managerial acumen, offering vision and motivational acumen.
Overview
13
13
years of professional experience
5
5
years of post-secondary education
4
4
Certifications
3
3
Languages
Work History
National Sales Manager
Hitec Group
09.2023 - Current
- Oversaw annual budget planning for national sales department, ensuring alignment with corporate objectives and resource allocation optimization.
- Increased sales revenue by implementing innovative marketing strategies and effective sales team management.
- Established high-performance culture by setting clear expectations, providing ongoing feedback, and rewarding top performers.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Managed national sales programs, supervised 16 sales representatives and evaluated KPIs for promotional opportunities
- Coordinated cross-functional teams for product launches, ensuring timely delivery and market penetration
- Collaborated with other departments on various projects such as product development or marketing campaigns to achieve cohesive business goals
- Oversaw annual budget planning for national sales department, ensuring alignment with corporate objectives and resource allocation optimization
- Expanded market share by identifying untapped markets and devising tailored strategies to target them effectively
General Manager
Hahn+Kolb Mexico
02.2021 - 08.2023
- Assessed performance management structures and implemented enhancements to improve frameworks and strengthen results.
- Led change and transformation across business areas to deliver benefits and align company resources.
- Monitored and coordinated workflows to optimize resources.
- Devised processes to boost long-term business success and increase profit levels.
- Prepared annual budgets with controls to prevent overages and minimize unnecessary waste.
- Aligned department vision, goals and objectives with company strategy to achieve consistently high results.
- Developed efficient teams and optimized internal policies to increase responsiveness to customer demands.
- Established personnel performance metrics to encourage efforts toward common goals.
- Established departmental performance goals and provided feedback for underperforming areas.
- Increased company revenue 15% through aggressive new market strategies in pandemic season.
- Devised new promotional approaches to boost customer numbers and new markets penetration while enhancing engagement and driving growth.
- Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
- Directed successful operational turnaround, eliminating paying loans interest in debt and reduce gap to became profitable company within next 2 years.
Sales, Key Account, Marketing and HR Manager
Hahn + Kolb Mexico
10.2020 - 08.2023
- Monitored metrics and marketing investments to assess performance and implement continuous improvements.
- Developed value-added solutions and approaches by leveraging trends in customer marketplaces and industries.
- Leveraged strategic planning to penetrate 40 key accounts.
- Developed creative sales tools, including presentations, trend reports, kitted assets, and product data sheets.
- Capitalized on industry and marketplace trends to strategize marketing solutions and enhance business operations.
- Directed canvassing plans to facilitate consistent, high-quality appointments for sales representatives (6 per day).
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
National Sales, Key Account & Marketing Manager
Hahn+Kolb Mexico
02.2020 - 08.2023
- Exceeded targets by building, directing and motivating high-performing sales team.
- Created and implemented new business opportunities by utilizing strategic networking strategies to increase 25% sales.
- Create new divisions of brands to develop new markets to achieve 20% of total revenue.
National Sales & Key Account Manager
Hahn+Kolb Mexico
10.2017 - 08.2023
- Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
- Drafted comprehensive sales plans and approved budget expenditures to meet project goals.
- Managed and motivated sales team to increase revenue 120% in 2 years.
Key Account Manager
Hahn+Kolb Mexico
02.2016 - 08.2023
- Secured high-value accounts through consultative selling, effective customer solutions and promoting compelling business opportunities.
- Leveraged strategic planning to penetrate key accounts.
- Negotiated and closed agreements with large customers and monitored and analyzed performance metrics.
- Developed and implemented effective sales strategies and led nationwide sales team members to achieve sales targets.
- Maintained responsibility of sales, contracts, negotiations and reporting for over 50 accounts worth over $10 MUSD.
- Acquired 40 new customers, generating 80% of team revenue.
- Utilized excel spreed sheets to track customer information and drive purchases of new markets.
Key Account Manager
Hoffmann Group
01.2014 - 01.2016
- Established 60 % international customers into national market; negotiation in top levels to have complete opening from client having support of top levels in companies to switch into us brand with clear idea to help them in every part of process.
- Positioning in this customers with global agreements, developing into local preferred supplier.
- Locate new business opportunities in existing clients satisfying almost all their business necessities..
- Positioning house brand as Premium brand in market and looking to be leaders in Mexican industry.
- Managing sales group in different regions sharing national and international information; offering same products and research in all factories no matter location.
Customer Service/Sales Representative
Carpenter-Aceros Fortuna
07.2011 - 01.2014
- In charge of Cutting Tools Department, bringing support and solutions to internal and external customers and in charge of MRP & Forecast.
- Sales reports, consignment programs and test, as strategic tool for negotiations with customers.
- Monthly and trimestral sales reports.
- Development of Six Sigma Project to reduce inventory levels and increase turn over.
- As Sales Representative Metro-Bajio zone with 8 distributors.
Education
Bachelor of Engineering - Mechatronics
Universidad Del Valle De Mexico
Mexico City 08.2004 - 05.2009
Skills
Interpersonal CommunicationContract NegotiationTeam LeadershipMarketing StrategyNew Business DevelopmentPublic RelationsStrategic PlanningStrategic Thinking
Sales pitching
Customer experience
Staff Management
Business planning
Brand-building strategies
Certification
Drivers Repair (Rissoul)
Additional Information
- Reduce inventory from 6 MUSD to 8 KUSD dropping obsolesce percent from 85% to 40%.
- Accomplish the best revenue year (2012) in 15 years of the division.
- Develop 40 clients and in two years helping to make the company profitable
- 75% of the sales of the company comes from my Area in charge as a KAM
- Develop BMW from zero and negotiate a national contract for all the tool in their warehouse
Interests
Timeline
National Sales Manager
Hitec Group
09.2023 - Current
General Manager
Hahn+Kolb Mexico
02.2021 - 08.2023
Sales, Key Account, Marketing and HR Manager
Hahn + Kolb Mexico
10.2020 - 08.2023
National Sales, Key Account & Marketing Manager
Hahn+Kolb Mexico
02.2020 - 08.2023
National Sales & Key Account Manager
Hahn+Kolb Mexico
10.2017 - 08.2023
Key Account Manager
Hahn+Kolb Mexico
02.2016 - 08.2023
Key Account Manager
Hoffmann Group
01.2014 - 01.2016
Customer Service/Sales Representative
Carpenter-Aceros Fortuna
07.2011 - 01.2014
Bachelor of Engineering - Mechatronics
Universidad Del Valle De Mexico
08.2004 - 05.2009