Roger Santana
CIO
Mexico, México
Summary
Bringing a valuable global perspective to the professional field, leveraging extensive network of business contacts in Russia and abroad. Fluent in Spanish, Russian and English, with strong communication skills instrumental in successful negotiations throughout career. Recognized for high level of initiative and responsibility, consistently striving to exceed expectations and drive results.
Overview
26
26
years of professional experience
6062
6062
years of post-secondary education
3
3
Languages
Work History
Director of IT Department
Azur Air, LLC
09.2021 - Current
- Company Overview: Transportation, logistics, warehouse, foreign economic activity
- Website: www.azurair.ru
- IT Department Management, IT Policy Management
- Transportation, logistics, warehouse, foreign economic activity
- Website: www.azurair.ru
Head of Information Technology Department
Joy Travel Market, LLC
11.2020 - 09.2021
- Company Overview: Services for the population, Travel companies
- Website: www.loti.ru
- Conducting IT audits, managing IT services (Information Systems, Technical Support: ERP, CRM, PBX, IT infrastructure)
- Defining, ensuring the implementation and updating of IT policy in accordance with security and business requirements
- Management of IT contractors and outsourcing: tendering, contracting, pricing, control of contract performance
- Preparation and management of the IT budget (income and expenses)
- Participation in internal meetings of the company
- Fulfillment of tasks set by the company's top management
- Preparation of IT reports for the company's top managers
- Services for the population, Travel companies
- Website: www.loti.ru
Technical Director
ADRIX, LLC
10.2014 - 10.2020
- Conducting IT audits, managing IT services (Information Systems, Technical Support: ERP, CRM, PBX, IT infrastructure)
- Defining, ensuring the implementation and updating of IT policy in accordance with security and business requirements
- Management of IT contractors and outsourcing: tendering, contracting, pricing, monitoring the implementation of contracts
- Preparation and management of the IT budget (income and expenses)
- Participation in internal meetings of the company, information and financial security committee
- Fulfillment of tasks set by the company's top management
- Preparation of IT reports for the company's top managers
- Creation and support of a corporate portal and development of company websites
- Restructuring of the Call Center infrastructure and business operations
- Coordinated the implementation of a contract with the American medical company Medtronic (diabetes department, call center, website, ERP system)
- IT consulting for IKEA MOS Rus (project for the integration of the exchange of legally significant documents with more than 2000 suppliers & customers)
- IT consulting for the Japanese company Dydo Drinco Rus and the Russian Airline Aerocargo
IT Manager
Toshiba CIS, LLC
07.2012 - 09.2014
- Company Overview: Electronics, Instrumentation, Household Appliances, Computers and Office Equipment
- Website: www.toshiba.ru
- Identifying, ensuring the implementation and updating of IT policy in accordance with security and business requirements
- Management of IT contractors and outsourcing: tendering, contracting, pricing, monitoring the implementation of contracts
- Preparation and management of the IT budget (income and expenses)
- Participation in internal meetings of the company, information and financial security committee
- Implementation of tasks set by the company's top management
- Preparation of IT reports for the company's top managers
- Design, implementation and management of data leakage protection systems (DLP system, information financial security)
- Development and implementation of a website, consolidation of sites of various departments into one whole
- Coordination of reporting with the company's headquarters (TSAP, J-SOX, IFRS, IT report, etc.)
- Coordination of IT projects with the headquarters / European regional IS office
- Participation in annual meetings (Germany, UK)
- Electronics, Instrumentation, Household Appliances, Computers and Office Equipment
- Website: www.toshiba.ru
- Subordinates: 3 direct and about 10 functional, mainly from outsourcing companies
- Results: implementation of QlikView Business Intelligence tool for the planning department (calculation of product margins)
- Launch of the company's Intranet website, consolidation of all sites of business units of companies into a single service provider (hosting, web platform and support contract)
- Started global deployment of Oracle E-Business Suite in Toshiba CIS
- Achievements: reduction in telecommunications costs (by 30%), ERP / CRM support costs by changing the terms of contracts and replacing service providers
IT Manager
Konika Minolta Business Solutions Russia, LLC
07.2010 - 12.2011
- Company Overview: Electronics, Instrumentation, Household Appliances, Computers and Office Equipment
- Website: www.konicaminolta.ru
- Defining, ensuring the implementation and updating of IT policy in accordance with security and business requirements
- Management of IT contractors and outsourcing: tendering, contracting, pricing, monitoring the implementation of contracts
- Preparation and management of the IT budget (income and expenses)
- Participation in internal meetings of the company, information and financial security committee
- Implementation of tasks set by the company's top management
- Preparation of IT reports for the company's top managers
- Coordination of IT projects with the regional European IS center of the head office infrastructure (Hannover, Germany)
- Coordination with the regional European development center ERP Navision (Brno, Czech Republic)
- Participation in IT meetings of the Regional European Development Center (Germany, Czech Republic)
- Coordination of the company's marketing activities together with the marketing department
- Electronics, Instrumentation, Household Appliances, Computers and Office Equipment
- Website: www.konicaminolta.ru
- Subordinates: about 20 indirect employees, mainly from outsourcing companies and temporary workers involved in Navision projects
- Results: the company's IT infrastructure was rebuilt from scratch (hardware and software), new HP servers based on Windows 2008 R2 and Hyper-V virtualization technologies), domain server, DNS, DHCP, VPN, Terminal, SQL, NAV, NAS, Exchange, TMG, etc
- A partner portal was developed and launched to work with the company's partners
- Implemented MS Dynamics CRM for the sales department
- Started the development of an automatic invoicing system in Navision for MFP from customers (via GPRS, Internet, etc.), a system for reading print counters, device status and consumables
IT Expert
NKT Software, LLC
07.2009 - 07.2010
- Company Overview: Information Technology, System Integration, Internet
- Website: www.smartcard.ru
- Interaction with fuel and energy enterprises, automation of business processes (payment system for fuel payment by smart cards) in the field of sale and purchase of petroleum products
- Project management, customer visits (Russia, Peru, Paraguay and South Africa)
- Information Technology, System Integration, Internet
- Website: www.smartcard.ru
- Results: The Petrol+ system was installed in several companies in the Siberian region of Russia (front-back office, databases, operational and processing centers)
- Petrol+ has been successfully launched at the company's third-largest filling station in Peru (Redsol), the project was deployed on site within 30 days
- Petrol+ has been successfully installed as a pilot project at Paraguay's second-largest gas station (Petrosur), a project deployed on site within 10 days
Automation Implementation Specialist
Eastline Group of Companies, Domodedovo Construction Management, JSC
12.2006 - 03.2009
- Company Overview: Construction, real estate, operation, design
- Website: www.domodedovo.ru/en/company/group/dcm/
- Ensuring the operability of server hardware and software
- Providing technical support to the design and engineering team (more than 100 users); implementing a technical document management system
- Construction, real estate, operation, design
- Website: www.domodedovo.ru/en/company/group/dcm/
IT Manager
Cyvas General Trade, LLC
06.1999 - 04.2005
- Company Overview: Construction, real estate, operation, design
- Website: www.cyvas.ru
- IT infrastructure and system management
- Construction, real estate, operation, design
- Website: www.cyvas.ru
Education
Business English -
Career Source
ITSM Specialist - undefined
ITSM Specialist
IELTS - C1 Level
Career Source
Florida, USAComputer Scientist/Analyst - Graduate IT Engineer
ISPJAE State Polytechnic University of Havana
Security of Critical Infrastructure Facilities - Information Security
AIS CTC
Moscow, Russia 04.2001 - 01.2024
Protection Methods For Restricted Information - Information Security
AIS CTC
04-2024
Skills
- Electronic Document Management
- Project Management
- Development and Implementation of ERP
- Policies and Procedures
- Information Security
- Business Correspondence
- 1C: Enterprise 8
- Budgeting
- HR Management
- Organizational Skills
- MS Project
- Document Management
- CRM
- Adobe Photoshop
Recommendations
On Demand
Advanced Training
- Business English, Career Source (USA, Florida), 2016
- ITSM Specialist, Moscow, 2013
Tests Exams
- Information security. Security of Critical Infrastructure Facilities, AIS CTC, 2024
- Information security. Protection Methods For Restricted Information (non Government, cryptographic and non cryptographic methods), AIS CTC, 2024
- IELTS, Career Source (USA, Florida), C1, 2016
Driving Experience
B, Category B driving licence
About Me
Extensive business contacts in the professional field both in Russia and abroad. I am fluent in Spanish and English., Good communication skills, Excellent experience in negotiations, High level of initiative, Responsibility, divorced, 2, traveling, music, cinema
Willingness To Travel
True
Personal Information
- Head of the development team
- Chief Information Officer (CIO)
- Work Schedule: full day
- Age: 48
- Willing To Relocate: True
- Citizenship: Russia
- Date of Birth: 09/05/75
- Gender: Male
- Work Permit: Mexico Russia
Timeline
Director of IT Department
Azur Air, LLC
09.2021 - Current
Head of Information Technology Department
Joy Travel Market, LLC
11.2020 - 09.2021
Technical Director
ADRIX, LLC
10.2014 - 10.2020
IT Manager
Toshiba CIS, LLC
07.2012 - 09.2014
IT Manager
Konika Minolta Business Solutions Russia, LLC
07.2010 - 12.2011
IT Expert
NKT Software, LLC
07.2009 - 07.2010
Automation Implementation Specialist
Eastline Group of Companies, Domodedovo Construction Management, JSC
12.2006 - 03.2009
Security of Critical Infrastructure Facilities - Information Security
AIS CTC
04.2001 - 01.2024
IT Manager
Cyvas General Trade, LLC
06.1999 - 04.2005
ITSM Specialist - undefined
ITSM Specialist
IELTS - C1 Level
Career Source
Business English -
Career Source
Computer Scientist/Analyst - Graduate IT Engineer
ISPJAE State Polytechnic University of Havana
Protection Methods For Restricted Information - Information Security
AIS CTC
Similar Profiles
MARELLISA ROMERO DE HERNANDEZMARELLISA ROMERO DE HERNANDEZ
House Cleaner at AZUR OVERHAULING, LLCHouse Cleaner at AZUR OVERHAULING, LLC
Quentin FilippiQuentin Filippi
Skipper professionnel at Azur privilègeSkipper professionnel at Azur privilège
Marc AnguianoMarc Anguiano
Lead Generator, Real Estate at Azur RealtyLead Generator, Real Estate at Azur Realty