Experienced in managing incident reports and escalating service tickets to enhance SLA response times. Skilled in creating performance dashboards for data-driven decision-making and providing end-user support and IT system instruction across departments. Proficient in supporting Scrum processes as a deputy Scrum Master, driving agile team improvements and implementing process optimizations for enhanced IT service efficiency. Detail-oriented, organized, and meticulous employee who works at a fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success.
MS Office applications
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