Basketball, work out, cross fit, chess, reading
Rolando Dichi Castillo
Bachelor Of Languages
Playa Del Carmen, Quintana Roo,ROO
Summary
Characterized by my warmth, kindness, responsibility, friendliness, empathy, and personalized attention, I create unexpected and unforgettable moments. I am passionate about continuing to grow, learn, renew, and innovate, proactive, and always seeking a viable solution.
Considerate and professional Butler with excellent organization and time management skills. Offering expertise in domestic support and event planning and hosting. Proficient in professional and efficient communication.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
3
3
Languages
Work History
Butler
Hotel X-caret México
10.2017 - Current
- Company Overview: AAA, Five Diamonds, Forbes
- Personalized service for VIP, MIP, and partner members. Responsible for restaurant, park, and spa reservations; additional sales of special activities and suite upsells.
- Packing and unpacking services, ensuring unforgettable moments for guests.
- Part of the hotel's opening team, responsible for the proper execution of operational processes in the pool area and the implementation of new policies during the soft opening, during which lounge chairs were prepared for guests arriving at the area, as well as assistance with park reservations, tours, itineraries and complaint resolution. On the other hand, the area was set up for any celebration to make the guest's stay more welcoming.
Bell Boy & Doorman
Hotel Paradisus Esmeralda y La Perla
08.2015 - 09.2017
- Company Overview: Cinco diamantes
- Responsible for welcoming and seeing off guests, as well as providing hotel and room information.
- Valet parking.
- Contributed to a high level of guest satisfaction by ensuring timely delivery of requested amenities and services.
- Enhanced guest satisfaction by promptly handling luggage and personal items during check-in and check-out processes.
Education
Bachelor's Degree in Languages - Foreign Languages Education
University of Valladolid Yucatan
Valladolid, Yucatán, Mexico 08.2015 - 01.2018
Skills
Responsible
Honest
Pro-active
Polite
Creative
Elderly Care
Table setting
Social abilities
Good Modals
Generate quality results
Guest relations
Team supervision
Team Work
Problem Solving abilities
AAA standards
Oral communication
Forbes standards
LQA standards
Travel arrangements
Technology proficiency
Multilingual communication
Personalized service
Oral comprehension
Microsoft Office
Guest needs anticipation
Opera Operating System
Salesforce
Certification
British Butler Institute
Interests
Basketball
I love to meditate every morning and then read at least 20min. Then if i have enough time i do my work out routine before going to work. I am a basketball lover too. In my free times i like to train and play with others. This is one of the best things i love to do. When i have more time, i watch the games. On the other hand, i like to work out and do cross fit. I do this for my health and fun. Chess is another game i implemented because of my son, it helps me to focus and concentrate too. Before i go to bed i like to meditate and read at least 20min per day.
Timeline
Butler
Hotel X-caret México
10.2017 - Current
Bell Boy & Doorman
Hotel Paradisus Esmeralda y La Perla
08.2015 - 09.2017
Bachelor's Degree in Languages - Foreign Languages Education
University of Valladolid Yucatan
08.2015 - 01.2018