Rolando Segovia Amione
Miguel Hidalgo
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Verizon Wireless
09.2023 - 07.2024
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative Izzi
Customer Service Department
08.2021 - 09.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
Coordenada 4
Real State
10.2019 - 04.2021
- Facilitated successful real estate transactions by preparing, reviewing, and finalizing relevant paperwork.
- Enhanced client satisfaction by efficiently managing legal documents and correspondence.
- Provided exceptional customer service when addressing questions from both buyers and sellers concerning their respective transactions.
Western Union
Customer Representative
01.2016 - 10.2019
- Passionate about learning and committed to continual improvement.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Learned and adapted quickly to new technology and software applications.
- Resolved problems, improved operations and provided exceptional service.
Education
Bachelor Student - Bachelor's Degree
Unitec
Mexico, México, Mexico 05.2001 -
High School Diploma -
Universidad Intercontinental
Mexico, México, Mexico 05.2001 -
Superior Grade Commerce And Marketing -
Torval College
Madrid Spain 05.2001 -
Transition Year - College Student
Cistercian College
Ireland- Dublin 05.2001 -
Languages
English
Advanced (C1)
French
Elementary (A2)
Timeline
Customer Service Representative
Verizon Wireless
09.2023 - 07.2024
Customer Service Representative Izzi
Customer Service Department
08.2021 - 09.2022
Coordenada 4
Real State
10.2019 - 04.2021
Western Union
Customer Representative
01.2016 - 10.2019
Bachelor Student - Bachelor's Degree
Unitec
05.2001 -
High School Diploma -
Universidad Intercontinental
05.2001 -
Superior Grade Commerce And Marketing -
Torval College
05.2001 -
Transition Year - College Student
Cistercian College
05.2001 -
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