Rolando OKelley
EL Paso TX
Summary
With a proven track record at Bimbo as an Owner/Operator, I excel in operations management and customer assistance, enhancing customer satisfaction significantly. Skilled in forklift operations and fostering team growth, my hands-on experience and commitment to continuous learning drive operational excellence and efficiency.
Experienced business professional with strong focus on team collaboration and achieving results. Skilled in operations management, strategic planning, and resource optimization. Known for flexibility in adapting to changing needs and providing reliable leadership. Prepared to make significant impact in driving business success and fostering team growth.
Knowledgeable [Desired Position] with solid background as Owner/Operator. Proven ability to manage operational aspects efficiently and drive business growth through strategic planning and execution. Demonstrated strong leadership and problem-solving skills, consistently ensuring high-quality service and customer satisfaction.
Overview
25
25
years of professional experience
Work History
Ower/Operator
Bimbo
01.2010 - Current
- Managed day-to-day business operations.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Trained and motivated employees to perform daily business functions.
Cashier/Stocker
Allsup's
01.2025 - 02.2025
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Delivery Driver
Straight Freight/Ceva
01.2000 - 03.2008
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Improved customer satisfaction by ensuring timely and accurate deliveries of products.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Expedited deliveries to meet customer deadlines and requirements.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Filled out load paperwork and DOT-mandated log books.
- Safely loaded and unloaded trucks using appropriate forklift attachments, reducing the risk of accidents or injuries.
- Kept warehouse clean and organized by removing debris and returning unused pallets to designated areas.
Warehouse Manager/Mechanic/Lube Technician
Caterpillar/Wanger
01.2000 - 02.2008
- Conducted periodic audits of inventory levels to ensure accuracy, identifying discrepancies for swift resolution.
- Cleaned and maintained warehouse in compliance with OSHA safety standards.
- Maintained a safe work environment by enforcing strict adherence to OSHA guidelines and company policies.
- Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Streamlined the lube technician process through diligent record-keeping on service histories and upcoming maintenance needs.
- Performed diagnostic and troubleshooting procedures to find and identify root causes of mechanical issues.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
Education
Associate of Arts -
Liberal Arta
El Paso TX01-1996
High School Diploma -
High School Diploma
ELPaso TX06-1993
Skills
- Operations management
- Customer assistance
- Willing to learn
- Valid Driver's license
- Forklift operations
- Hand and power tools
- Tire changing and rotation
- Oil changes
- Cash handling
- Map reading and navigation skills
- Engine repair
- Power tools
- Brake systems
Timeline
Cashier/Stocker
Allsup's
01.2025 - 02.2025
Ower/Operator
Bimbo
01.2010 - Current
Delivery Driver
Straight Freight/Ceva
01.2000 - 03.2008
Warehouse Manager/Mechanic/Lube Technician
Caterpillar/Wanger
01.2000 - 02.2008
Associate of Arts -
Liberal Arta
High School Diploma -
High School Diploma
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