ROLANDO SEGOVIA AMIONE
Customer Service Representative
Mexico City
Overview
9
9
years of professional experience
14
14
years of post-secondary education
Work History
Verizon
Customer Service Representive
09.2023 - 07.2024
- Managed over 30 customer calls per day
- Increased sales by 15%
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
Grant Products International
Accountant Assistant
02.2019 - 09.2021
- Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.
- Contributed to the development of a positive work environment, fostering strong relationships with colleagues and supervisors.
- Assisted in preparing monthly financial statements, contributing to transparent and accurate financial reporting.
Western Union
Customer Service Represenative
08.2015 - 10.2018
- Self-motivated, with a strong sense of personal responsibility.
- Managed over 50 calls per day with a very good time frame
- Worked effectively in fast-paced environments.
Education
Postgraduate Basic Finances For Companies - International Finance
UIC Universidad Intercontinental
Mexico City, Mexico 05.2016 - 09.2017
Technical Career Commerce And Marketing - Marketing
Troval College
Madrid, Spain 09.2013 - 04.2015
Transition Year - English Education
Wilson Hospital School
Ireland-Westmeath 09.2012 - 09.2013
High School Diploma -
Cistercian College
Ireland-Dublin 08.2010 - 05.2011
No Degree - High School
Monte Everest
Madrid Spain 09.2000 - 09.2009
Skills
Friendly, Positive Attitude
Teamwork and Collaboration
Computer Skills
Customer Service
Languages
English
Upper intermediate (B2)
French
Elementary (A2)
Timeline
Verizon
Customer Service Representive
09.2023 - 07.2024
Grant Products International
Accountant Assistant
02.2019 - 09.2021
Postgraduate Basic Finances For Companies - International Finance
UIC Universidad Intercontinental
05.2016 - 09.2017
Western Union
Customer Service Represenative
08.2015 - 10.2018
Technical Career Commerce And Marketing - Marketing
Troval College
09.2013 - 04.2015
Transition Year - English Education
Wilson Hospital School
09.2012 - 09.2013
High School Diploma -
Cistercian College
08.2010 - 05.2011
No Degree - High School
Monte Everest
09.2000 - 09.2009