Roman Leon Portugal
Infra/DevOps Integration
Zapopan
Summary
Engineer with 17+ years of experience in IT industry, available to share knowledge, automate manual activities to reduce time/human errors and looking for more experience in Cloud and AI. Currently working on Amdocs for 10+ years where I used different tools like Git, P4, Ant, Maven, Nexus, Octopus, Jenkins, WebLogic, Apache, IIS, AppDynamics, Kubernetes, Azure, OCI, Cloudera Kafka, Cursor, etc. Another 2.5 years of experience as Consultant QAPM for Morgan Stanley, one of the most important Bank Companies across the World which I played for 2 years as Local/Domain Lead of 11 members and finally I have also 3 years and 9 months of experience as Network Operation Engineer while I worked for Alestra in 3 different roles, including CORE Servers following ITIL best practices for services such as VPN, IPSec, ADSL, DialUp, DNS, Email and Web Applications using Siebel and Remedy as tracking / documentation tool.
Overview
18
18
years of professional experience
8
8
Certifications
Work History
DevOps CI/CD – Infrastructure Integration
Amdocs
07.2015 - Current
- Worked as external/contractor on Hitss between July 2015 – August 2018
- Worked on 3 different projects (ATT US as Control Configuration engineer; ATT MX as Infrastructure Integration team lead for 3 years and currently as DevOps Integration in the last 2+ years for T-Mobile)
- Work in synergy with teams like Production Support, Change Management, Developers and team leads to manage major and minor releases activities on time and plan them according the customer goals.
- Configure, support and troubleshoot software configuration control environments and perform SW products builds on different operating systems and platforms (Windows, Unix, Linux).
- Running full and partial builds to create SW packages for environments deployment based on Emergency Fixes and Work Request tasks.
- Ensure all third party applications are properly installed and working fine for all the owned environments.
- Perform on-going maintenance of the infrastructure tools and shell scripts.
- Provide user support with compilation and debugging issues as required.
- Provide technical support and technical documentation.
- Migration of application from On-Prem to Oracle Cloud Infrastructure.
- Handling client requirements and calls related to infrastructure.
- Migration from Conduktor Kubernetes to Azure Kubernetes Services (AKS).
- Developed self-service automation tools that reduced manual effort, improving deployment efficiency.
IT Consultant / QAPM
TCS (Morgan Stanley)
09.2012 - 03.2015
- Manage day to day tasks for the Production environment to minimize issues that can affect Trading applications.
- Provide support and assistance to Traders in Fixed Income division for trading applications.
- Act as a bridge between the Development teams and Traders to ensure the smoothness of Incident and Problem Management.
- Deploy and install non-production releases/patch in Production.
- Interest Rate LATAM team lead since March 2013, where we extend our coverage from 8 hours for 5 days to be 12x7, the team grew from 4 players to be 12 so we support America and Europe hours.
- Sales and Trading LATAM division lead during 6 months, helping in the onboarding of new associates to Morgan Stanley, introduce them around the division (9 different teams), provide the full information the new joiners may need to start working on the daily basis, serving as the first point of escalation for any delivery issues and resolving them.
Network Operation Engineer
Alestra (Now Axtel)
04.2008 - 01.2012
- Played 3 different roles: CORE Servers, Internet Data Service and Web Application Engineer.
- Provide customers technical support in the migration, configuration and implementation of Alestra DNS and Email products/services.
- First point of contact for all clients requirement using Siebel / Remedy as tracking / documentation tool, validating correct Order/Task/Ticket/Incident/Problem assigned and provide root cause of the issue.
- Install patch/fixes to the different services we support.
- Check and analyze the host servers to be sure they are working in good shape (Disk/CPU/Memory performance).
- Assist service sales and product managers with estimating, technical questions and consulting about antispam and Microsoft Exchange solutions.
- Active execution of ITIL Schemes.
- Develop best operational practices for continuous improvement.
Education
Diploma - Quality Systems
Universidad Autonoma De Guadalajara
Guadalajara, Jalisco 05.2001 -
Engineer - Mechatronics
Universidad Autonoma De Guadalajara
Guadalajara, Jalisco01.2007
Skills
Positive attitude
Problem-solving
Team management
Shell scripting
Proficiency in CI/CD
Automation
Certification
edX Honor Code Certificate for Introduction to Linux.
Timeline
DevOps CI/CD – Infrastructure Integration
Amdocs
07.2015 - Current
IT Consultant / QAPM
TCS (Morgan Stanley)
09.2012 - 03.2015
Network Operation Engineer
Alestra (Now Axtel)
04.2008 - 01.2012
Diploma - Quality Systems
Universidad Autonoma De Guadalajara
05.2001 -
Engineer - Mechatronics
Universidad Autonoma De Guadalajara
SPECIAL RECOGNITIONS AND TRAINING
- Initial training in Amdocs Dallas office for 1 month to know the different technologies and working tools.
- Recognition as one of the Top Performer in the 2nd Semester 2017 while working on Hitss.
- Completed internal courses for Azure Fundamentals, Azure DevOps and Azure Architect.
- Certificate of Appreciation in Amdocs for the Infra Integration Automation due the Self-Service tool created.
- Ownership Award from TCS/Morgan Stanley, to the Interest Rate LATAM team which have demonstrated a commitment on the good job during the year onboarding several new applications to support.
- On the Spot Award, for my outstanding contribution in TCS to be an inspiring role model to my colleagues for my dedication and excellent commitment.
- Received award in 2011 as an outstanding employee in Alestra (Axtel) for streamlining processes.
- Cross-Trained in Internet Data Service while working in Alestra (Axtel).