Summary
Overview
Work history
Education
Skills
Languages
Certification
Timeline
Generic
Roman Trucios

Roman Trucios

Puebla City,Puebla

Summary

Dynamic trainer with expertise in creating and implementing effective training programs. Skilled in engaging diverse learners to enhance understanding and skill acquisition. Delivers constructive feedback to boost performance and achieve educational goals.

Overview

1
1
Certification
5
5
years of professional experience

Work history

Customer Loyalty Representative

TaskUs
Puebla, Pue.
07.2025 - 01.2026
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Solve specific situations on devices fails
  • Applied promotions to compensate the problems with the service

Trainer

Teleperformance
Puebla City, Puebla
01.2023 - 01.2025
  • Complied strictly with company policies whilst developing and executing all training initiatives.
  • Developed employee skills by delivering comprehensive training programmes and providing stablished customer service
  • Implemented presentations, material and activities to enhanced accessibility of training resources.
  • Prepared detailed training materials, ensured ease of understanding for all participants.
  • Maintained meticulous records of each participant's progress throughout course duration.
  • Conducted needs analysis to identify skill gaps in specific areas.
  • Organised surveys for trainning experience to improve environment on next trainings.

Community Education Leader Teacher

CONAFE
Puebla City, Puebla
07.2020 - 08.2021

• I designed and implemented curricula tailored to different educational levels (1st to 6th grade).
• I organized regular meetings with parents to assess progress and strengthen school-community communication.
• I coordinated bimonthly teacher training sessions, enhancing pedagogical quality and team motivation.
• I planned multidisciplinary activities that fostered creativity and collaborative work among students.
• I increased student participation in extracurricular projects by 20%.

  • Boosted students' reading comprehension with creative teaching strategies.

Education

Education

Benemerita Universidad Autonoma de Puebla
Mexico, Puebla
07.2021 -

Skills

Educational Leadership and Team Management
Development of leadership skills in students
Creativity applied to pedagogical processes
Proactivity and adaptability
Social and work tolerance

Languages

English
Advanced (C1)
Spanish
Native
German
Beginner

Certification

Lean Six Sigma - White Belt

Timeline

Customer Loyalty Representative

TaskUs
07.2025 - 01.2026

Trainer

Teleperformance
01.2023 - 01.2025

Education

Benemerita Universidad Autonoma de Puebla
07.2021 -

Community Education Leader Teacher

CONAFE
07.2020 - 08.2021
Roman Trucios