Romario Holguin
zapopan ,jalisco
Summary
Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.
Diligent sales agent with proven track record in call center sales. Leveraged persuasive communication skills to drive customer engagement and close sales effectively. Demonstrated proficiency in meeting targets and maintaining high customer satisfaction levels.
Overview
4
4
years of professional experience
Work History
Record Retrieval
CCSI
09.2024 - Current
- Improved record retrieval times by developing a user-friendly filing system for both physical and digital files.
- Managed and maintained official documents by implementing organized filing systems for efficient record retrieval.
- Maintained a well-organized filing system, resulting in easy access to important documents and efficient record retrieval.
- Enhanced the efficiency of medical record retrieval by accurately organizing and categorizing files.
- Evaluated and recommended improvements to existing processes such as record retrieval and cataloging, contributing to overall departmental efficiency.
- Managed a high volume of daily tasks while consistently meeting deadlines for record retrieval and report distribution to relevant parties.
- Optimized record retrieval time by implementing a comprehensive filing system for both paper and electronic files.
- Kept thorough records of processed applications, enabling swift retrieval of information when needed for amendments or corrections.
- Supported faculty members by organizing and maintaining databases, ensuring accurate record-keeping and efficient retrieval of information.
Remote Agent
Roofing Appointment Setter
06.2024 - 08.2024
- Convince customers to have there roof inspected
- Apply good listening skills
- Show empathy and sympathy
- Organized master calendar, scheduling appointments, meetings and events for staff
Remote Agent
Solar Appointment Setter
02.2024 - 06.2024
- Executed work safely and according to schedule with detailed plans and resource schedules
- Documented base schedule for future turnaround schedule, continuously refined strategies and shared baseline details
- Updated team on schedule status in regular meetings and made proactive updates to account for new developments
- Identified potential schedule conflicts and provided solutions for resolution
- Give Customers Energy saving program
Remote Agent
Tax Relief Support
09.2023 - 02.2024
- Reduced tax liability with correct use of appropriate adjustments, deductions, and credits
- Prepared simple and complex tax filings for individuals and businesses
- Served client needs by staying on top of changing laws and processes
- If they owed debt we would try to give the tax relief
- De-escalated and resolved customer complaints with punctual, polite and professional service.
- Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
- Assisted clients in navigating the claims process, ensuring timely resolution of issues and optimal outcomes.
Sales Executive
Sales Agent
09.2021 - 08.2023
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Researched sales opportunities and possible leads to exceed sales goals and increase profits.
- Negotiated contract terms with clients, securing favorable conditions for both parties while maximizing profitability.
- Improved product offerings by gathering customer feedback and working closely with product development team.
- Achieved significant sales targets by motivating team and setting realistic yet challenging goals.
- Built relationships with customers and community to promote long term business growth.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Achieved or exceeded company-defined sales quotas.
Education
High School Diploma -
Maryvale Highschool
Phoenix, AZ05.2013
Skills
- Telephone Etiquette
- Clear Communication
- Incoming Call Reception
- Customer Service
- Natural Script Reading
- Overcoming Objections
- Positive Attitude
- Computer Skills
- Sales Support
- Sales Techniques
- Attention to Detail
- Scheduling Appointments
- Empathy and Patience
- Cold Calling
- Explaining Products and Services
- Professionalism
- Meeting Sales Goals
- Active Listening
- Auto Dialer Systems
- Outbound Calling
- Continuous Learning
- Medical record retrieval
- Report and records review
- Personnel records
- Medical record documentation
- Record documentation
Languages
English
Spanish
Timeline
Record Retrieval
CCSI
09.2024 - Current
Remote Agent
Roofing Appointment Setter
06.2024 - 08.2024
Remote Agent
Solar Appointment Setter
02.2024 - 06.2024
Remote Agent
Tax Relief Support
09.2023 - 02.2024
Sales Executive
Sales Agent
09.2021 - 08.2023
High School Diploma -
Maryvale Highschool
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