Romina Alexa Bustamante García
México
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Easiness to understand the product and communicate the information to customers and colleagues.
Constantly looking to learn new information and processes to be able to fulfill my duties with accuracy and efficiency.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
Teleperformance
CDMX
08.2017 - 12.2018
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained excellent attendance record, consistently arriving to work on time.
Customer Service Representative
TKM Customer Solutions
CDMX
08.2019 - 12.2019
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
Customer Service Representative
Teleperformance
CDMX
08.2020 - 12.2021
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Worked flexible hours; night, weekend, and holiday shifts.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Improved operations through consistent hard work and dedication.
Customer Service Specialist
FirstSource
CDMX
03.2022 - Current
- Complied with company policies and procedures by encouraging positive and effective work environment among all employees.
- Surpassed performance goals by approaching interactions with resourcefulness, organization and customer-centric solutions.
- Handled an efficient volume of in-bound calls pertaining to bill breakdowns.
- Responded to customer concerns and questions on daily basis.
Education
No Degree - International Affairs
Facultad De Estudios Superiores Aragón
CDMXSkills
- Customer Data Confidentiality
- Call Documentation
- Upbeat and Positive Personality
- Interpretation and Translation Services
- Understanding Customer Needs
- Effective Written and Verbal Communication
Additional Information
I also had experience working as interpreter with Hindus and Korean customers face to face. I always look forward learning new technical language.
Timeline
Customer Service Specialist
FirstSource
03.2022 - Current
Customer Service Representative
Teleperformance
08.2020 - 12.2021
Customer Service Representative
TKM Customer Solutions
08.2019 - 12.2019
Customer Service Representative
Teleperformance
08.2017 - 12.2018
No Degree - International Affairs
Facultad De Estudios Superiores Aragón
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