Román Gómez Reséndiz
Business Administration And Management
San Luis Potosí
Summary
Dynamic Account Manager offering expertise in building partnerships, retaining key accounts and enhancing profit channels. Strong leader with proficiency in growing professional network, influencing decision-makers and devising successful strategies. Collaborative and strategic team leader with robust background in customer relationship management.
Overview
10
10
years of professional experience
7
7
years of post-secondary education
7
7
Certifications
Work History
Account Manager
Exotic Automation & Supply Inc.
2021.02 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Addressed problems with accounting, billing, and service delivery to maintain and enhance client satisfaction.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Educated clients on new products or services to increase customer engagement with brand.
- Monitored and analyzed customer feedback to identify opportunities for improvement.
- Oversaw new business development to generate sales leads, negotiate client pricing and forecast revenue.
Shipping Leader
Perennials Textiles de México S.A. de C.V
2019.10 - 6 2020
- Requisitions, Purchase Orders, Billing, Inventory Control, Exports and Imports, Pediments, Customs Documentation, Cert
- From Origin, Impo-Expo Quotas, Cert
- Eligibility, Legislation
Sales Advisor / Promoter
WALMART S.A. de C.V
2017.07 - 2018.01
- Promotion of goods in branches of the retail company, package seller and sales management.
Sales Advisor
TESIBIUS S.A. de C.V
2017.01 - 2017.07
- Work experience in different areas including sales department, counseling, business administration and customer service
- Sales management.
Sales Management
MARPE S.A. DE C.V
2015.01 - 2017.01
- Responsible for the distribution of dairy products in the San Luis Potosí region, generating purchase orders for different customers and their distribution to consumers.
Education
B.Sc. (Econ.) Trade and International Business / Traffic -
Autonomous University of San Luis Potosí
2015.01 - 2020.05
Organization and Management, M. Org. M -
Silesian University of Technology, SUT
2018.01 - 2019.05
MBA - Business Administration And Management
Escuela Bancaria Y Comercial
San Luis Potosí City, San Luis Potosí, Mexico 2001.05 -
Skills
Leadership
Certification
Incoterms 2020 (Cert.Global Trade GTS)
Personal Information
Age: 27
Languages
English
Bilingual or Proficient (C2)
Japanese
Upper intermediate (B2)
Polish
Elementary (A2)
Interests
Hiking
Fishing
Movies & Theater
Accomplishments
- Business Development: - Developed strong relationships with key referral sources which resulted in 23% increase in referrals over one-year period.Initiated two key partnerships which resulted in approximately 60% revenue growth.
- Product Marketing - Offered comparable product substitutions and alternative locations to clients when desired merchandise was out-of-stock.
- Training - Designed and executed training programs for company sales team, increasing employee productivity and product knowledge.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Collaborated with team of 10 people in the development of projects, hydraulic, pneumatic and lubrication jobs throughout Mexico.
Timeline
Account Manager
Exotic Automation & Supply Inc.
2021.02 - Current
Shipping Leader
Perennials Textiles de México S.A. de C.V
2019.10 - 6 2020
Organization and Management, M. Org. M -
Silesian University of Technology, SUT
2018.01 - 2019.05
Sales Advisor / Promoter
WALMART S.A. de C.V
2017.07 - 2018.01
Sales Advisor
TESIBIUS S.A. de C.V
2017.01 - 2017.07
Sales Management
MARPE S.A. DE C.V
2015.01 - 2017.01
B.Sc. (Econ.) Trade and International Business / Traffic -
Autonomous University of San Luis Potosí
2015.01 - 2020.05
MBA - Business Administration And Management
Escuela Bancaria Y Comercial
2001.05 -
Incoterms 2020 (Cert.Global Trade GTS)
Basic Pneumatics 2017, CKD Mexico
TOEFL ITP by Educational Testing Service: 543 (2017)
Business analysis
Human Capital Management
Responsibility and Strategy
Strategy and Competitiveness
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