Ronald Prendas Ramirez
Guadalupe,
Summary
Highly motivated and results-oriented professional with a proven track record in customer service, technical support, and sales. Skilled at problem-solving, working efficiently under pressure, and demonstrating strong leadership qualities. Eager to contribute to a company's success and achieve established goals.
Overview
6
6
years of professional experience
Work History
IT and Sales Support
Corporacion STC de COSTA RICA S.A.
02.2021 - 01.2024
- Provide technical support to clients across multiple channels (phone, email, chat).
- Data migrated from Google to SharePoint, ensuring a smooth transition and improved data accessibility.
- Managed software licenses and inventory, optimizing costs and maintaining compliance.
- Technical support to end users.
- Components replaced in machines, ensuring optimal functionality.
- Managed SharePoint site, facilitating collaboration and information sharing.
- Support provided for wide range of operating systems, including Windows 10, 11, iOS and Android.
Moto Repuestos Prendas
Moto Repuestos Prendas
01.2018 - 12.2019
- Development of relationships with clients, sales business and closing of agreements.
- Managed stock, controlled costs, tracking of orders and merchandise received.
- Delivering products to customer locations on time.
Internship
Supreme Electoral Court
10.2017 - 12.2017
- Performance of administrative tasks.
- Customer service and reception tasks.
Education
High School Diploma -
Colegio Técnico Profesional De Purral.
San José.06-2019
Mid-Level Technician Certification for Service Centers -
Colegio Técnico Profesional De Purral.
San José.12-2018
Skills
- Proactive
- Responsible
- Teamwork
- Multi-tasking
- Fast learner
- Windows 10, 11, iOS and Android knowledge
- Advance Microsoft skills
- Data analytics
Languages
- Spanish, Native.
- English, B1 Level.
Timeline
IT and Sales Support
Corporacion STC de COSTA RICA S.A.
02.2021 - 01.2024
Moto Repuestos Prendas
Moto Repuestos Prendas
01.2018 - 12.2019
Internship
Supreme Electoral Court
10.2017 - 12.2017
High School Diploma -
Colegio Técnico Profesional De Purral.
Mid-Level Technician Certification for Service Centers -
Colegio Técnico Profesional De Purral.
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