Summary
Overview
Work History
Education
Skills
Timeline
Generic

Ronin Melecio Gomez

Tijuana

Summary

Dynamic customer service professional with experience at CCSI, adept at resolving complex issues and enhancing customer satisfaction. Proven ability in active listening and problem resolution, utilizing CRM software to streamline operations. Bilingual communicator skilled in building rapport and delivering tailored solutions, ensuring a seamless experience for clients.

Overview

3
3
years of professional experience

Work History

Customer Service Representative

CCSI
11.2024 - 03.2025
  • Assisted customers with inquiries, providing accurate information and solutions in a timely manner.
  • Resolved customer complaints by identifying issues and offering appropriate resolutions effectively.
  • Maintained knowledge of products and services to enhance customer interactions and support.
  • Utilized CRM software to document customer interactions and track service requests efficiently.

Car Salesperson

RH Autos
02.2022 - 07.2024
  • Built rapport with customers to understand needs and provide tailored vehicle recommendations.
  • Conducted comprehensive vehicle presentations highlighting key features and benefits to enhance customer engagement.
  • Managed sales processes from initial inquiry to closing, ensuring a seamless customer experience throughout.
  • Collaborated with finance team to facilitate smooth transaction processes and secure financing options for clients.

Education

Cobaes 27
Culiacán, Sinaloa, Mexico

Skills

  • Customer service
  • Active listening
  • Critical thinking
  • Data entry
  • Computer proficiency
  • Problem resolution
  • Call center operations
  • Fluent bilingualism

Timeline

Customer Service Representative

CCSI
11.2024 - 03.2025

Car Salesperson

RH Autos
02.2022 - 07.2024

Cobaes 27

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Ronin Melecio Gomez