Rosa Herrera
Summary
I am a communicative, friendly hard working person I'm looking for a job opportunity in which to demonstrate my commitment and ability to work. In my previous jobs I have always stood out for my good productivity and my ability to learn quickly. I have many years of experience, I'm knowledge for software such as Microsoft Windows Package, Avaya, Internet browsing, CRM system, Service Now, Citrix, Horizon, Egain, Vergic. Got experience on dealing with difficult scenarios. I like to change my skillset everyday to improve my knowledge.
Overview
11
11
years of professional experience
Work History
QA Specialist
Tata Consultancy Services
11.2018 - 02.2024
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team. Team members were guided on QA topics and strategies applying the 4P.
- Conducted training sessions for Customer Service Representatives on various aspects of the job including soft skills development, product knowledge enhancement, and procedural updates.
- Responding to customer needs through competent customer service and prompt problem solving.
Customer Service Representative Technician
Alorica
02.2013 - 05.2018
- Implementation and configuration of programs and operating systems.
- Guiding clients on access, failures in equipment, systems and networks, providing support until their solution.
- Educate the customer to be able to do self service and prevent future issues.
- Followed up with claims and track service tickets until resolution.
- Instructing POS associates to be able to identify, unable to fulfill checks nor print.
Education
GED -
Taylorsville
Salt Lake City, Utah 05.2001 -
Skills
Timeline
QA Specialist
Tata Consultancy Services
11.2018 - 02.2024
Customer Service Representative Technician
Alorica
02.2013 - 05.2018
GED -
Taylorsville
05.2001 -
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