Rosa Gabriela Islas Silva
Mexico City,CMX
Summary
Proven skills in coordinating operations, maintaining records and completing daily logs and reports. Experienced in accurately and efficiently managing schedules, inspections and corrective actions.
Overview
2
2
years of professional experience
Work History
Auxiliary Operator
Distribuidora Liverpool
10.2022 - Current
- Supported continuous improvement efforts by actively participating in process optimization initiatives.
- Collaborated with cross-functional teams in troubleshooting complex issues, reducing time spent on problem resolution significantly.
- Monitoreo de la entrada y salida de mercancia.
Call Operator
Asesor De Call Center Contac Center
08.2022 - 09.2022
- Improved customer satisfaction by efficiently handling inbound calls and addressing concerns promptly.
- Contributed to company growth by upselling products and services during interactions with customers.
- Retained valuable clients by offering solutions that address their unique concerns while reinforcing brand reputation.
Asesor Telefonico Concentra
Asesor Telefonico
07.2022 - 08.2022
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Ingieneria En Sistemas Computacionales - Computer Software And Media Applications
Universidad Insurgentes
EN LINEA, CDMX2026
Skills
- Friendly, Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
- Computer Skills
- Problem Resolution
- Decision-Making
- Active Listening
- Dependable and Responsible
Additional Information
Estoy como aprendis del Jefe De Informatica de Liverpool Mitikah hace más de 6 meses.
Timeline
Auxiliary Operator
Distribuidora Liverpool
10.2022 - Current
Call Operator
Asesor De Call Center Contac Center
08.2022 - 09.2022
Asesor Telefonico Concentra
Asesor Telefonico
07.2022 - 08.2022
Ingieneria En Sistemas Computacionales - Computer Software And Media Applications
Universidad Insurgentes
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