Rosario Vazquez
El Paso, Texas
Summary
Dedicated and hardworking professional with strong leadership abilities and extensive experience in loan companies. Known for being highly honest, reliable, and committed to delivering exceptional results. Proven track record of leading teams, managing projects, and fostering positive work environments. Experienced at problem-solving and building strong, collaborative relationships. Always eager to contribute to the success of the organization through hard work and integrity.
Overview
8
8
years of professional experience
Work History
Account Management Specialist
Atlas Credit Co.
05.2021 - 06.2024
- Collaborated with cross-functional teams to deliver seamless service to clients, resolving issues promptly and efficiently.
- Evaluated pending service calls daily for assigned customers and worked with appropriate branches.
- Supported new Account Management Specialists as they acclimated to their roles, serving as a mentor and resource for best practices in the field.
- Strengthened client relationships by providing exceptional account management and timely issue resolution.
- Provided expert guidance on company products and services, positioning clients for optimal results.
- Maximized client retention through attentive relationship management and proactive problem-solving efforts.
- Developed long-lasting professional relationships with clients, generating repeat business and referrals.
Bilingual CSR
World Finance
01.2019 - 04.2021
- Delivered outstanding service by adapting communication styles according to each client''s cultural preferences and language requirements.
- Enhanced customer satisfaction by providing timely and accurate responses to inquiries in both English and Spanish.
- Exceeded performance metrics consistently, demonstrating exceptional skills in handling high volumes of calls in two languages.
- Contributed to a positive work environment with strong collaboration between team members in a bilingual call center setting.
- Provided comprehensive product information, addressing customer concerns effectively in their preferred language.
Store Manager
Jewelry Box
12.2016 - 01.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
No Degree - Education
El Paso Community College
El Paso, TexasHigh School Diploma -
Lydia Patterson Institute
El Paso, TexasSkills
- Bilingual communication
- Teamwork and Collaboration
- Leadership and Management
- Decision Making
- LP3 System
- Customer Service
Accomplishments
- Employee of the Month in 2023
- Employee of the Month in 2024
- Developmental manager meetings in Dallas, Texas
References
- Corina Soto, Atlas Credit Co. Supervisor, (915) 502 4417
- Cynthia Garcia, Atlas Credit Co. CSR, (915) 226 4299
- Zulma Olvera, Jewelry Box Supervisor, (915) 799 3565
Timeline
Account Management Specialist
Atlas Credit Co.
05.2021 - 06.2024
Bilingual CSR
World Finance
01.2019 - 04.2021
Store Manager
Jewelry Box
12.2016 - 01.2018
No Degree - Education
El Paso Community College
High School Diploma -
Lydia Patterson Institute
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