Summary
Work History
Education
Skills
Additional Information
Timeline

Rosie Peña

San Jose, California,CA

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Over 50 years administrative experience.

Work History

Business Office Coordinator

Concordia Lutheran Church
03.2007 - 03.2012
  • Developed correspondence letters, memos, and emails.
  • Negotiated contracts with vendors, securing favorable terms that benefited both parties involved in the transaction.
  • Streamlined office processes by implementing efficient filing systems and organizational strategies.
  • Improved interdepartmental communication by establishing clear lines of contact and collaboration protocols.
  • Managed financial transactions, including invoicing, expense tracking, and payroll processing for timely payments.
  • Facilitated the onboarding process for new employees by organizing orientation sessions and providing necessary resources.
  • Updated reports, managed accounts, and generated reports for company database.
  • Resolved financial discrepancies and customer billing issues with timely attention.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
  • Completed bi-weekly payroll for 25 employees.

Customer Service Representative

County Of Santa Clara
06.2006 - 06.2007
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.

Education

Business

Santa Clara University , Santa Clara, Ca

Skills

  • Customer service
  • Office administration
  • Office management
  • Schedule coordination
  • Workflow oversight
  • Process improvement
  • Expense tracking
  • Business operations management
  • Scheduling and calendar management
  • Payroll processing
  • Account reconciliation
  • Payroll management
  • Administrative support
  • Workflow planning
  • Payroll and budgeting
  • Event coordination

Additional Information

I have been the founder of a non profit organization for 8 years called The Herm Pena Paramedic Foundation I raise funds to purchase and support highly skilled rescue equipment in Mexico.

Timeline

Business Office Coordinator - Concordia Lutheran Church
03.2007 - 03.2012
Customer Service Representative - County Of Santa Clara
06.2006 - 06.2007
Santa Clara University - , Business

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Rosie Peña