Summary
Overview
Work History
Education
Skills
Websites
Languages
Timeline
Generic

Rosy Bertacchini

Chula Vista,CA

Summary

IT professionals with experience in system administration and application support. Proven track record in managing and maintaining servers, troubleshooting technical issues, and supporting over 90 end-users across multi-location environments. Skilled in ERP systems, networking, and database management, with strong communication and problem-solving abilities.

Equipped with contemporary programming languages and a strong willingness to learn. Ready to take on new challenges and contribute to organizational goals with dedication and enthusiasm.

Overview

24
24
years of professional experience

Work History

System Administrator

Elemek Inc
04.2006 - Current

• Designed and implemented reliable database backup procedures to ensure data integrity and disaster recovery readiness


• Collaborated with stakeholders to analyze new project requirements, producing clear and accurate documentation to define scope and objectives.


• Delivered technical support to over 90 end-users, resolving hardware and software issues efficiently to minimize downtime.


• Created and optimized SQL queries to generate customized reports, providing actionable insights to management and stakeholders.


• Managed and secured the company’s WAN/LAN infrastructure across three locations, enhancing network performance and firewall protection.

Application Programmer

Samsung SDS
01.2002 - 12.2004
  • Enhanced ERP system programs for customizations for Samsung's vendors.
  • Led team to complete ERP implementations projects on time.

Education

Certificate - Technical Support Engineer

Ensign College
Rexburg, Idaho
01.2025

Certificate - Web and Computer Programming

Brigham Young University
Rexburg, Idaho
01.2024

Bachelor of Science - Computer Science

Inst. Tecnológico De La Laguna
Torreón,Coah
01.1994

Skills

  • Patience and empathy when dealing with end-users
  • Effectively communicating with stakeholders about project statuses and IT changes
  • Networking skills and understanding of protocols (TCP/IP, DNS, DHCP)
  • ERP support
  • Power BI, Professional Excel
  • Windows Servers 2012,2019, Hyper-V, AD
  • Programming languages (Python, JavaScript, HTML5, CSS, C#, NET VB, MSSQL, MySQL)
  • Hold a bachelor's degree in computers science in Mexico
  • Administer SonicWall Firewall

Languages

Spanish

Timeline

System Administrator

Elemek Inc
04.2006 - Current

Application Programmer

Samsung SDS
01.2002 - 12.2004

Certificate - Technical Support Engineer

Ensign College

Certificate - Web and Computer Programming

Brigham Young University

Bachelor of Science - Computer Science

Inst. Tecnológico De La Laguna

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Rosy Bertacchini