Rosa Margarita Ferreyra Cárdenas

• Supported end-to-end P2P processes, including requisitioning, purchase orders, supplier enablement, invoicing, and catalog management.
• Collaborated with procurement, AP, and IT teams to define business requirements and translate them into functional solutions in Ariba.
• Monitored and resolved integration issues between Ariba and ERP,API systems.
• Analyzed and responded to Service Now tickets and Stories related to Ariba system functionality, performance, and usability.
• Created and maintained documentation, including process flows, training guides, and functional specifications.
• Partnered with SAP Ariba support and internal stakeholders to manage change requests and troubleshoot technical issues.

• Responsible of the Orders Hold/Releases Management by Analyzing the data in CMS, (Credit Management System) Based on the Parameters established in the Order Release Matrix.
• Working based on the Holds Queue, Service Now Tickets & Alerts, E-mail requests.
• Escalate with Collections/Sales the Accounts on Hold due to a Delinquent Status.
• Escalate to the Credit Management Team the Overselling Holds out of the Order Release Team Authority.

Adding Value by Creating and Implementing automatization tools that impacted not only the Order Release Team, but also Sales Reps, Credit Team, CSR Team and Cash App Team.

• All AR Basics - Send Current Statements, Invoices, Upload Invoices to Portals, Support Customers.
• Reconciliation of trouble Accounts with Price issues, Weight Discrepancies, Invalid Surcharges, etc. to collect the past due Balances.
• Partner with the Credit Team to ensure that the Delinquent Accounts are Placed on Hold in a timely manner and work with the Sales Team on strategic Plans to work with each customer based on their trend and Behavior.
• Working closely with the Cash Application Team to ensure that all the payments received are applied correctly and help them to correct any misapplication from the past.

Recognitions and bonuses for Supporting Other Collections Team Members to reconcile, Fix and understand Top Key Accounts for our Center to achieve the collection goals.

• Analyze and review new and existing accounts’ credit analysis information to recommend credit lines and report on potential risks based on Financial Tools such as ERAM, Balance Sheet, Cash Flow, Income statement, etc.
• Perform collections to maximize A/R performance and Responsible for the Order Management Daily Releasing Process (Release/Hold) and
• Partner with the Sales Tem payment plans to reduce delinquency and set the Accounts current.
• Review unresolved customer credit issues

• Managed customer relationships by resolving delinquent balances, negotiating payment plans, and enabling order releases while ensuring compliance with credit limits.
• Analyzing and assessing the credit worthiness of new accounts/clients using external credit risk management tools/reports (D&B/Experian) and based on that, assign a credit line to the customer and register them in our system.
• Work with Promissory Notes, Stand By letter, Credit Insurance, Mortgage when the Scores on credit tools are not enough to support a credit Line.
• Credit Annual Reviews to increase/Decrease customer credit limits based on their payment trend during the Period and send to the Legal process the Accounts that are eligible.

• In charge of the 01-800 Support Line and Chat Assistance to our customers in our Portal to Provide technical support/training to them related to technical issues, how to set their devices or any problems with our monitoring website. Receive the Purchase Order from the customer and Responsible for follow up the process with all departments including the warehouse until the order has been dispatched. Coordinate the shipment until the product has been delivered to the customer. Support to Sales to Manage all relationships with new customers and maintain existing ones.
• Responsible for transferring the Tech Support Process from West Pal
• In charge of the 01-800 Support Line and Chat Assistance to our customers in our Portal to Provide technical support/training to them related to technical issues, how to set their devices or any problems with our monitoring website.
• Receive the Purchase Order from the customer and Responsible for follow up the process until the order has been dispatched.
• Coordinate the shipment until the product has been delivered to the customer.
• Support to Sales to Manage all relationships with new customers and maintain existing ones.

Responsible for transferring the Tech Support Process from West Palm Beach, Florida to Guadalajara México site. Beach, Florida to Guadalajara México site

• Direct Contact with IBM customers in the US to resolve and follow up on issues to secure Timely High Dollar Payments to the company.
• Resolution of Overdue and current Issues related to Pricing, Taxes, Billing Delivery, Contract Dates and Work Orders.
• Analysis and Reconciliation of Price and Charges invoiced by working along with Project Managers, Financial Analyst and CFO´s (When escalations are needed).
• Reporting to Higher Management and Finance Department monthly Forecast of Money to be received by IBM.
• Bank transactions Research and Cash Application.Direct Contact with IBM customers in the US to resolve and follow up on issues to secure Timely High Dollar Payments to the company. Resolution of Overdue and current Issues related to Pricing, Taxes, Billing Delivery, Contract Dates and Work Orders. Analysis and Reconciliation of Price and Charges invoiced by working along with Project Managers, Financial Analyst and CFO´s (When escalations are needed). Reporting to Higher Management and Finance Department monthly Forecast of Money to be received by IBM. Bank transactions Research, application of payments Issued by Customer and Reimbursements due back to them. Working with SAP to get PO and contract information in order to ensure that billing is released correctly.
• AGED FOCAL, CASH FOCAL, CREDIT FOCAL.