Roxana Ivette Solórzano Molina

• Oversaw day-to-day operations, delegating tasks appropriately to ensure smooth workflow and timely completion of projects.
• Successfully managed multiple projects simultaneously while adhering to deadlines and budget constraints.
• Boosted customer satisfaction, addressing client concerns in a timely and professional manner.
• Collected, arranged, and input information into database system.
• Utilized advanced analytical skills in order to resolve complex operational issues effectively.

• Maintained appropriate filing of personal and professional documentation.
• Oversaw personal and professional calendars and coordinated appointments for future events.
• Responded to emails and other correspondence to facilitate communication and enhance business processes.
• Improved time management of the executive through effective prioritization and organization of tasks.
• Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
• Displayed absolute discretion at handling confidential information.
• Prepared, followed up with company Clients to gather their Tax information for appropriate handling and input.

Global Hawk Insurance Company was a Insurance Company providing its services to Commercial Businesses across the United States.

I started out as a Claims Intake Agent where I would process the incoming information from callers involved in accidents with our Insured customers, providing information and answering questions regarding service. My job also included to process Loss Runs (Insured´s History) Endorsements, Declaration Pages, etc.

After 2 years of working as a Claims Intake Agent, I was given the opportunity to apply as a Supervisor of the Claims Intake Deparment in which I was in charge of a team of 5 people, my tasks were to distribute the workload and make sure that All activities will be carried out in a timely manner.

General Change Endorsement Department.

I would add, delete drivers and vehicles to the Insured´s Policy as well as make the proper updates needed by the Policy Holder.

In this position, I had a list of both local and international clients, to whom I provided sales and distribution services for steel materials and their various products, having clients such as PEMEX, Schneider Electric, Tesla, etc.

I would assist the Outside Sales People, and provide services to our vendors, collections, placed sales and purchase orders for materials.

• Started out as Order Expeditor for the Purchasing department, my main activities and duties were to make sure that all orders arrived on time, make the proper adjustments to the system and orders.
• After a few months of training I became part of the Inside Sales Assistants where my activities were to enter the Customers orders in the system, give follow up to the orders from beginning until completion, I´d also process the invoice for payment of the order and follow up with customers for payments.
• A new department opened and I was given the opportunity to train as an Engineered Packaging Solutions Specialist where I would process orders for packaging machinery, schedule technician visits, create proposals for special macinery based on the customers needs.
• I also performed oter duties such as HR assistant, and Receptionist for a few months in the company.

• Assistant to the Human Resources Dept. and to the plant Manager.
• Translation of Documents and Simultaneous translations during meetings
• Tours of the Facilities to Suppliers and International Visitors
• Arrangement of traveling accommodations for Managers.
• Event coordinator (Christmas parties, summer pic nics, assisted living houses, orphanages, birthdays, etc.)
• Migration Forms arrangements (letters, cancellations)
• Answering and Directing calls to the proper departments
• Set up new personnel data into system and change or modify Personnel information in the system.

• Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Responded to customer requests for products, services and company information.
• Adhered to company policies and scripts to consistently achieve call-time and quality standards.