Roxanna Ivette Mireles Tejeda
Arizon
Summary
Responsible, organized and dedicated. Open to learn new things and receive positive or negative feedback that helps me me a better employee.
Overview
14
14
years of professional experience
Work History
Customer Service Representative
Imperial Marble And Granite
08.2022 - Current
- Responsible of taking calls of customer regarding any type of issue with their purchase. Could be installation, service, new customers, follow up on upcoming installations.
- Receiving payments as well responsible of collecting past due balances.
- Install report send to the owner.
- Give support with translation between installers/customer, installers/supervisor.
- Responsible of calling customers to inform their upcoming template or installation as well collecting any balance that needs to be paid.
Human Resources Assistant
Javid De Mexico
10.2016 - 07.2022
- Improved employee satisfaction by developing and implementing new HR policies and procedures.
- Streamlined the recruitment process for efficiency, reducing time-to-fill job vacancies.
- Enhanced onboarding experience for new hires by creating comprehensive orientation materials and training programs.
- Developed strong relationships with employees through consistent communication and support, leading to increased retention rates.
Social Worker
DIF Nogales
10.2015 - 10.2016
- Improved children well-being by conducting comprehensive assessments and intervention.
- Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for children.
- Children files control
- Social-economic interview to parents.
- Control of tuition payments.
English Teacher
Colegio Fray Pedro De Gante
08.2009 - 10.2015
- Enhanced student comprehension by incorporating visual aids and hands-on activities in lessons.
- Collaborated with colleagues to develop interdisciplinary curriculum, resulting in enriched learning experiences for students.
- Improved classroom management by implementing consistent routines and clear expectations for behavior.
- Increased student motivation by providing timely feedback and recognizing individual achievements.
Education
High School Diploma -
CEIF
Nogales Sonora06.1996
Skills
- Report Generation
- Appointment Scheduling
- Product Knowledge
- Consultative Sales
Languages
Spanish
Bilingual or Proficient (C2)
Software
Office, Excel
References
References available upon request.
Timeline
Customer Service Representative
Imperial Marble And Granite
08.2022 - Current
Human Resources Assistant
Javid De Mexico
10.2016 - 07.2022
Social Worker
DIF Nogales
10.2015 - 10.2016
English Teacher
Colegio Fray Pedro De Gante
08.2009 - 10.2015
High School Diploma -
CEIF
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