Roy Pablo Rosas Chacon
Biotechnologist
Puebla City
Summary
Experienced with handling customer inquiries and complaints efficiently. Utilizes effective communication and problem-solving skills to resolve issues and improve customer satisfaction. Strong understanding of software tools and systems for streamlined support and operations.
Overview
5
5
years of professional experience
Work History
Custumer Support Agent
BPO Centers
01.2024 - 03.2025
- Actively listened to customer feedback regarding product features or service improvements.
- Utilized CRM software for tracking customer interactions, allowing for improved follow-up on unresolved cases or escalating as needed for resolution.
- Assisted customers through multiple channels including phone, email, live chat, and social media platforms for increased accessibility and convenience.
Medical Interpreter
Human Quality
02.2022 - 03.2023
- Collaborated with the clinical team to ensure seamless patient care, streamlining communication processes, and reducing misunderstandings.
- Enhanced patient understanding by accurately translating medical terminology and complex concepts between medical professionals and patients.
- Followed ethical codes to protect confidentiality of patient medical information.
Customer Service Representative
Alorica
04.2020 - 12.2021
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
Education
Bachelor of Science - Biotechnology
Benemérita Universidad Autónoma De Puebla
Puebla City, Puebla, Mexico 05.2001 -
Skills
Complaint handling
CRM software
Customer service excellence
Shipping and receiving
Data management
Teamwork and collaboration
Multitasking
Friendly and patient
Time management abilities
Adaptability and flexibility
Active listening
Online chat support
Timeline
Custumer Support Agent
BPO Centers
01.2024 - 03.2025
Medical Interpreter
Human Quality
02.2022 - 03.2023
Customer Service Representative
Alorica
04.2020 - 12.2021
Bachelor of Science - Biotechnology
Benemérita Universidad Autónoma De Puebla
05.2001 -
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