Ruben Antonio Perez Tanori
Customer Service Agent
Hermosillo
Summary
Dedicated Customer Service Representative focused on maximizing satisfaction and retention by proactively addressing individual customer needs. Strong problem-solving abilities and meticulous attention to detail. Excellent at handling inquiries and resolving concerns efficiently. Skilled at multitasking and time management, consistently meeting performance targets with a courteous and professional demeanor. Known for cheerfulness and a positive attitude, creating a welcoming environment that promotes customer loyalty in various industries. Experienced in leadership roles in academic and group settings, eager to leverage team-oriented mindset and proactive approach in a supervisor role to drive campaign success through collaboration and goal alignment.
Overview
2
2
years of professional experience
2026
2026
years of post-secondary education
2
2
Languages
Work History
Customer Service Representative
SSG
03.2025 - Current
- Company Overview: Crate & Barrel Campaign
- Provide multichannel support (chat, email, SMS, phone) for customers with issues involving payments, shipping, promotions, and order status.
- Manage complaints about damaged furniture, kitchen, and outdoor items, process replacements, and ensure accurate time frames.
- Help customers place or cancel orders, follow up when necessary, and assist with policy clarification.
- Guide wedding registry users and suggest products based on customer needs with enthusiasm and professionalism.
- Offer mentorship to colleagues and ensure team success through effective communication and collaboration.
- Crate & Barrel Campaign
Customer Support Agent
RDI
04.2024 - 07.2024
- Company Overview: Dow Jones / The New York Times Campaign
- Supported customers with digital and print subscription issues, including mobile apps, website access, and delivery complaints.
- Acted as a communication bridge between customers and carriers, ensuring timely delivery of physical newspapers.
- Gathered customer feedback for editorial teams and turned challenging interactions into positive experiences through professionalism and empathy.
- Delivered detailed solutions and reassurance regarding billing, delivery, and technical issues to build loyalty toward The New York Times.
- Dow Jones / The New York Times Campaign
Customer Service Representative
Results CX
10.2023 - 01.2024
- Company Overview: Online Banking Campaign
- Assisted online bank customers with their credit card concerns, including account balances, card replacements, fraud reports, and usage inquiries.
- Managed investigations related to stolen funds and accounts with prompt responses and preventative guidance.
- Delivered accurate, complete information to clients on all relevant banking procedures while maintaining empathy and efficiency.
- Answered over 50 calls daily, ensuring full resolution and exceptional service in each interaction.
- Online Banking Campaign
Education
Psychology -
Universidad de Sonora
Quality Engineering - undefined
Universidad Kino
High School Diploma - Specialization in Architecture
Colegio Lux A.C.
Bilingual Primary Education - Fluent English Foundation
Colegio Americano del Pacífico
Skills
Customer Issue Resolution
Complaint De-escalation
Time Management
First-contact Resolution
CRM Systems
Problem-solving
Customer service
Active listening
Product knowledge
Adaptability and flexibility
Complaint resolution
Data entry
Leadership Highlights
- Organized group projects and led peer collaboration in academic settings.
- Supported and mentored new colleagues during onboarding and training.
- Recognized for consistently maintaining team morale and promoting team cohesion.
- Actively preparing to transition into a formal supervisory role to promote campaign success.
Personal Information
Hobbies: Going on long walks and heavy weight training, Reading manga and literature on humanism, psychology, and social interpretation, Watching anime and analyzing social dynamics in storytelling
Timeline
Customer Service Representative
SSG
03.2025 - Current
Customer Support Agent
RDI
04.2024 - 07.2024
Customer Service Representative
Results CX
10.2023 - 01.2024
Quality Engineering - undefined
Universidad Kino
High School Diploma - Specialization in Architecture
Colegio Lux A.C.
Bilingual Primary Education - Fluent English Foundation
Colegio Americano del Pacífico
Psychology -
Universidad de Sonora