Ability to work under pressure
RUBEN E. SOLIS VILLALOBOS
Adminstration
Cancun, Quintana Roo
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Costumer Service Representative
AEROMEXICO
CANCUN
03.2012 - 11.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
Sales Representative
AIRTRANSAT
Cancun
10.2013 - 01.2014
- Developed and delivered engaging sales presentations to convey product benefits.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Representative
SUNWING
Cancun
10.2011 - 03.2012
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering advice on purchases and promoting additional products.
- Automated contact management system, resulting in better client organization and goal alignment.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Associate of Business Administration -
UNIVERSIDAD DEL NORESTE
TAMPICO TAMAULIPAS 08.1999 - 05.2004
Skills
Customer service skills
Client service optimization
Service standard compliance
Behavioral treatment services
Problem solving strength
Systems and software programs
Software
Teamwork
Software and Computer skills
Timeline
Sales Representative
AIRTRANSAT
10.2013 - 01.2014
Costumer Service Representative
AEROMEXICO
03.2012 - 11.2021
Sales Representative
SUNWING
10.2011 - 03.2012
Associate of Business Administration -
UNIVERSIDAD DEL NORESTE
08.1999 - 05.2004