Ability to work under pressure
RUBEN E. SOLIS VILLALOBOS
Adminstration
Cancun, Quintana Roo
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Language
Work History
Costumer Service Representative
AEROMEXICO
CANCUN
03.2012 - 11.2021
- Provided primary customer support to internal and external customers.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Clarified customer issues and determined root cause of problems to resolve service complaints.
Sales Representative
AIRTRANSAT
Cancun
10.2013 - 01.2014
- Developed and delivered engaging sales presentations to convey product benefits.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Sales Representative
SUNWING
Cancun
10.2011 - 03.2012
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Increased sales by offering advice on purchases and promoting additional products.
- Automated contact management system, resulting in better client organization and goal alignment.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Education
Associate of Business Administration -
UNIVERSIDAD DEL NORESTE
TAMPICO TAMAULIPAS 08.1999 - 05.2004
Skills
Customer service skills
Software
Teamwork
Software and Computer skills
Timeline
Sales Representative
AIRTRANSAT
10.2013 - 01.2014
Costumer Service Representative
AEROMEXICO
03.2012 - 11.2021
Sales Representative
SUNWING
10.2011 - 03.2012
Associate of Business Administration -
UNIVERSIDAD DEL NORESTE
08.1999 - 05.2004
Similar Profiles
Carlos Alberto Coca GonzalezCarlos Alberto Coca Gonzalez
ReactJs, Front-End Web Developer at AeromexicoReactJs, Front-End Web Developer at Aeromexico
YVHAN AGUSTIN GONZALEZ HINOJOSAYVHAN AGUSTIN GONZALEZ HINOJOSA
Duty Manager at AEROMEXICODuty Manager at AEROMEXICO
ALAN G VEGAALAN G VEGA
Captain/Instructor at AeromexicoCaptain/Instructor at Aeromexico
Luis Fernando Hernandez JuarezLuis Fernando Hernandez Juarez
AOG Desk at AeromexicoAOG Desk at Aeromexico
Rolando Dichi CastilloRolando Dichi Castillo
Butler at Hotel X-caret MéxicoButler at Hotel X-caret México