Ruben Lopez Hernandez
Tijuana
Summary
Accomplished Supervisor with over 3 years at ACSI, leading teams of up to 15 in high-stakes collections environments. Expert in enhancing collection skills and consumer service, achieving beyond set targets through effective leadership and strategic planning. Renowned for exceptional staff management and motivational skills, consistently surpassing departmental and client expectations.
Overview
5
5
years of professional experience
Work History
Supervisor
ACSI
Tijuana, Baja California, Mexico
03.2022 - 10.2024
- Service-Oriented Credit and Collection Supervisor Associated with 3 Year of Experience in Collections With Consumer Service
- Analytical and Logical Thinking
- Good Communication and Arraignments Skill
- Led a Team of 7 to 15 Collection Collection Agents
- Establish Collection Skills and Consumer Service to Accomplish Goal
- Monitored Agent to assure the Completion of every task
- Consistently met Exceeded Department and Client Expectations
- Participate in various incentive Programs and contest designed to Support the Achievement and production Goal
Supervisor
Katapult Network
Tijuana, Baja California, Mexico
12.2019 - 03.2022
- Led a Team of 7 to 15 Collection Collection Agents
- Establish Collection Skills and Consumer Service to Accomplish Goal
- Monitored Agent to assure the Completion of every task
- Consistently met Exceeded Department and Client Expectations
- Participate in various incentive Programs and contest designed to Support the Achievement and production Goal
Education
High School Diploma -
Fontana High School
Fontana06.1992
Skills
- Led Team
- Set Collections Targets and Developed effective strategies
- Managed to Increase Collection Skills
- Training and mentoring
- Goal-Oriented
- Staff Management
- Employee Motivation
- Effective Leadership Skills
Timeline
Supervisor
ACSI
03.2022 - 10.2024
Supervisor
Katapult Network
12.2019 - 03.2022
High School Diploma -
Fontana High School