Ruben Padilla
Summary
Experienced Drayage Logistics Operator with 9 years in customer service and budget management. Specializes in timely, cost-effective delivery of goods and fostering collaboration across logistics and supply teams. Enhances operational efficiencies through strategic planning and problem-solving, driving team collaboration and customer satisfaction.
Overview
11
11
years of professional experience
Work History
Account Specialist
WWEX GROUP
Monterrey, Nuevo León
05.2025 - Current
- Managed client accounts, ensuring accurate and timely service delivery.
- Cultivated strong client relationships, enhancing communication and support for account needs.
- Coordinated account activities with internal teams, streamlining workflow and service delivery.
- Established customer rapport to resolve issues swiftly while adhering to support processes.
- Provided exceptional customer service by responding promptly to phone calls and emails from customers.
Drayage and logistics operator
Vorto
Monterrey
08.2024 - 03.2025
- Coordinated logistics and supply chain teams to achieve on-time, cost-effective delivery of goods and services
- Managed budgets to support cost-effective logistics operations
- Collaborated with logistics teams to ensure timely, cost-effective delivery of products
Recruitment coordinator
AMS
Monterrey
01.2022 - 02.2024
- Streamlined recruitment activities using applicant tracking system (ATS), enhancing overall recruitment process
- Defined job requirements and crafted job descriptions in collaboration with hiring managers to align with team needs
- Coordinated comprehensive selection process, including resume screening, interviews, and background checks, ensuring quality candidate fit
Customer service representative
AND AGENCY
Monterrey
03.2018 - 11.2021
- Developed customer service training program to enhance representatives' skills in handling inquiries
- Analyzed customer service data to identify and resolve issues, enhancing overall customer experience
- Supported floor operations as team lead, assisting co-workers in delivering effective customer service.
Tech support and customer service representative
Teleperformance
Monterrey
01.2015 - 08.2017
- Delivered customer service and technical support to enhance customer satisfaction and foster loyalty
- Assisted customers with inquiries and resolved issues efficiently.
- Provided detailed product information to enhance customer understanding.
- Recorded customer interactions in the CRM system accurately.
Education
Universidad Autónoma De Nuevo León
Nuevo León , México Skills
- Customer management
- Data analysis
- Applicant tracking systems
- Budgeting and forecasting
- Logistics coordination
- Good time management
- Critical thinking
- Good team player
- Team management
- Active Listening
- Communication Skills
- Interpersonal communication
- Computer Skills
Languages
Spanish
First Language
English
Proficient
C2
Timeline
Account Specialist
WWEX GROUP
05.2025 - Current
Drayage and logistics operator
Vorto
08.2024 - 03.2025
Recruitment coordinator
AMS
01.2022 - 02.2024
Customer service representative
AND AGENCY
03.2018 - 11.2021
Tech support and customer service representative
Teleperformance
01.2015 - 08.2017
Universidad Autónoma De Nuevo León