Ruben Perea
El Paso
Summary
Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
The Outsource Connection
03.2024 - 03.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Call Center Representative
Alorica
07.2023 - 01.2024
- Assessed customer needs and escalated calls to specific departments
- Navigated multiple computer applications while conversing with customers
- Answered incoming calls, chat messages and email communications to handle product concerns
- Took ownership over customer concerns, following issues through to resolution
- Assisted customers with inquiries, complaints, and technical issues
- Answered incoming customer calls in timely and professional manner
Call Center Representative
GC Services
01.2023 - 06.2023
- Completed routine transactions for customers such as opening accounts and processing payments
- Met inbound customer needs while maintaining strict performance targets
- Updated records with all interactions and customers transactions
- Analyzed call volume and average call time to monitor performance and productivity
- Processed customer exchanges, refunds and bill adjustments to correct product or service problems
- Achieved performance targets set by management for quality, productivity, and efficiency
Sales Agent/ Office
915 Siteworks
08.2020 - 12.2022
- Exceeded sales objectives to capture new leads and customers
- Determined customers' needs based on sales calls and face-to-face meetings
- Reported on sales transactions and expenses accurately
- Advised customers on different financing options
- Negotiated contracts with clients according to company guidelines
- Connected with [Number] new clients per week, prospecting and generating leads with creative approaches
Education
High School Diploma -
Socorro High School
El Paso, Texas07.2020
Skills
- Complaint resolution
- Customer Service
- Call logging
- Payment Processing
- Customer Relationship Management
- Call Control
- Technical Support
- Call center experience
- Conflict resolution
- Complaint handling
Languages
Spanish
English
Middle Initial
R
Timeline
Customer Service Representative
The Outsource Connection
03.2024 - 03.2025
Call Center Representative
Alorica
07.2023 - 01.2024
Call Center Representative
GC Services
01.2023 - 06.2023
Sales Agent/ Office
915 Siteworks
08.2020 - 12.2022
High School Diploma -
Socorro High School
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