Ruben Sanchez
Tijuana
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Ccsi
Tijuana
06.2025 - 08.2025
- Assisted customers with policy inquiries and claims processing.
- Resolved customer complaints using effective communication and problem-solving skills.
- Maintained accurate records of customer interactions in the company database.
- Answered customer inquiries and provided accurate information regarding products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong relationships with customers by providing personalized assistance and support.
Customer Service Representative
Seguros Confie
Tijuana
06.2024 - 05.2025
- Assisted customers with policy inquiries and claims processing.
- Resolved customer complaints using effective communication and problem-solving skills.
- Maintained accurate records of customer interactions in the company database.
- Provided timely responses to customer emails and phone calls during business hours.
- Monitored policy renewals and initiated follow-ups with clients as needed.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
High School Diploma -
Loyola High School
Los Ángeles 08-2014
Skills
- Claims processing
- Customer relationship management
- Data entry accuracy
- Policy renewals
- Product knowledge
- Conflict resolution
- Effective communication
- Problem solving
- Relationship building
- Active listening
- Credit card payment processing
- Positive and professional
Languages
English
First Language
Spanish
Proficient
C2
Timeline
Customer Service Representative
Ccsi
06.2025 - 08.2025
Customer Service Representative
Seguros Confie
06.2024 - 05.2025
High School Diploma -
Loyola High School