Ruben Solis
6651413127 solisrocharuben@gmail.com
Tecate, Baja California
Summary
Objective
Obtain a position as a Customer Service Representative/Sales Representative, where customer relations experience can be fully utilized to improve customer satisfaction and promote the companies brand.
Highlights
- Customer Service
- Sales
- Retention
- Team Player
- People Person
- Critical Thinker
- Multitasking
Dedicated Customer Service Representative and Sales, talented at processing high volumes of error-free transactions and meeting companies goals. Offering 6 years of experience in quickly resolving numerous issues and maximizing customer retention opportunities. Proficient in managing the conversational flow and diffusing difficult customer situations.
Overview
6
6
years of professional experience
Work History
Collections Agent
Allied Collection Services Inc.
Tijuana
05.2019 - 12.2021
- Administered delinquency cycle from start to finish, managing collections calling, skip tracing, outside collections' agency coordination, and related litigation.
- Contacted customers and explained debt management to encourage timely debt payments.
- Created repayment plans based on account holders' financial status and repayment abilities.
- Acquired credit reporting data for new and existing customers.
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Collected funds from delinquent customers and minimized loss to save
Sales Executive
United Security Service
Tijuana
06.2017 - 05.2019
- Identified customer needs to deliver relevant security solutions and promotions and meet target budgets.
- Improved overall customer purchasing experiences to promote steady revenue.
- Followed-up with clients after installations to assess quality service and customer satisfaction.
Customer Service /Sales Associate
Telvista Hipodromo / Abis & Budget
Tijuana
01.2016 - 06.2017
- Customer Service Specialist And Sales Avis & Budget Rental Car.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
- Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
- Managed confidentiality without exception.
Education
High School Diploma -
Bell Gardens High School
Bell Gardens, California01.2005
Diploma - Middle School
South Gate Middle School
South Gate, California01.2001
Diploma - Elementary School
Suva Elementary School
Bell Gardens, California01.1998
Skills
- Customer satisfaction
- Negotiation
- Quality
- Sales
- Skip tracing
- Repayment negotiations
- Credit and collections
- Billing practices
- Updating Customer Accounts
- Attention to Detail
- Negotiation and Resolution
- Managing Delinquent Accounts
- Payment Scheduling
- Problem Investigation
Languages
Spanish
First Language
English
Proficient
C2
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Collections Agent
Allied Collection Services Inc.
05.2019 - 12.2021
Sales Executive
United Security Service
06.2017 - 05.2019
Customer Service /Sales Associate
Telvista Hipodromo / Abis & Budget
01.2016 - 06.2017
High School Diploma -
Bell Gardens High School
Diploma - Middle School
South Gate Middle School
Diploma - Elementary School
Suva Elementary School
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