Ruben Macario Flores Castillo
Ciudad Nezahualcoyotl
Summary
A seasoned professional from AT&T, I excel in customer advocacy and service, significantly enhancing customer retention through empathetic communication and expert issue resolution. My proficiency in CRM software and exceptional teamwork skills have fostered long-lasting customer relationships, while my ability to efficiently manage requests has streamlined service delivery, ensuring customer service excellence.
Diligent customer service professional successful at satisfying different types of customers with creative and knowledgeable solutions. Leads teams of customer service-focused professionals to improve customer ratings, reduce complaints and increase business.
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
5
5
years of professional experience
1
1
Language
Work History
Customer Advocacy &service Exprience
AT&T
10.2021 - 11.2024
- Increased customer retention through empathetic communication and timely resolution of issues.
- Developed rapport with customers through genuine interest in their needs, fostering long-lasting relationships.
- Provided in-depth product knowledge to customers, assisting with informed purchasing decisions.
- Promoted a positive brand image by effectively resolving complex or escalated issues that required specialized expertise.
- Reduced response time for customer inquiries with effective prioritization and multitasking.
Customer Serves
Telat Group
06.2019 - 08.2021
- Effectively managed challenging situations involving dissatisfied customers while maintaining composure.
- Strengthened customer relationships by providing personalized assistance and tailored solutions.
- Contributed to company growth by upselling products and services based on customer needs.
- Demonstrated adaptability in handling diverse clientele from various backgrounds while still providing outstanding service.
- Maintained thorough knowledge of products, services, policies, and procedures to provide accurate information to customers.
Education
High School Diploma -
05.2001 -
Skills
Call center experience
Timeline
Customer Advocacy &service Exprience - AT&T
10.2021 - 11.2024
Customer Serves - Telat Group
06.2019 - 08.2021
Cleveland High School - High School Diploma,
05.2001 -
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