Rubi Carrero Solorio
Sourcing Manager
León
Summary
Strategic Sourcing and Operations professional with 8+ years of experience in vendor management, contract negotiations, KPI analysis, and process optimization. Skilled in driving cost savings, operational efficiency, and people development through data-driven decisions, cross-functional collaboration, and project management.
Overview
8
8
years of professional experience
2
2
Languages
Work History
Strategic Sourcing Manager
Oportun
12.2022 - 08.2025
- Managed contracts across multiple functions (Operations, Marketing, Legal, Facilities, Corporate), ensuring compliance and cost alignment.
- Streamlined renewals by tracking expirations/auto-renewals, negotiating favorable terms, and assessing business needs.
- Partnered with business owners, AP, FP&A, and Legal for vendor onboarding, payment accuracy, and risk mitigation.
- Conducted cost analyses and vendor meetings to drive savings and cost reductions.
- Led RFIs and RFPs to evaluate vendor capabilities and ensure competitive sourcing.
Operations Manager
Oportun
03.2020 - 12.2022
- Oversaw KPI tracking and incentive program improvements, boosting support team performance.
- Streamlined workflows and procedures enhance efficiency, compliance, and customer experience.
- Forecasted loan applications and disbursements for accurate planning and resource allocation.
- Led people development and cross-functional projects, improving engagement, skills, and operational results.
Senior Operations Supervisor
Oportun
09.2018 - 03.2020
- Directed 5–6 supervisors and over 70 agents, ensuring performance, quality, and operational goals were consistently met.
- Reduced employee turnover through targeted training, development, and engagement initiatives.
- Oversaw daily operations and quality standards, delivering accurate, high-quality customer service.
- Partnered with leadership on strategic initiatives, fostering a collaborative, high-performance team culture.
Operations Supervisor
Oportun
03.2018 - 09.2018
- Managed daily operations, ensuring efficient workflows, and timely task completion.
- Reported operational progress and challenges to senior management.
- Built strong customer relationships to align services with client needs.
- Boosted team productivity through continuous training, coaching, and mentoring.
Contact Center Representative
Oportun
05.2017 - 03.2018
- Supported clients with loan applications, documentation, and disbursements, while handling high call volumes.
- Improved first-call resolution and customer satisfaction through strong product knowledge, problem-solving, and empathy.
Education
High School Diploma -
Ceneval
León, Guanajuato 05.2001 -
Skills
- Procurement & Contract Management
- Supplier Relationship Management
- Strategic Partnerships & Negotiation
- Staff Leadership & Development
- Process Improvement & Operational Efficiency
- KPI Tracking & Performance Analysis
- Data-Driven Decision Making
- Project & Change Management
- Cross-Functional Collaboration & Teamwork
Timeline
Strategic Sourcing Manager
Oportun
12.2022 - 08.2025
Operations Manager
Oportun
03.2020 - 12.2022
Senior Operations Supervisor
Oportun
09.2018 - 03.2020
Operations Supervisor
Oportun
03.2018 - 09.2018
Contact Center Representative
Oportun
05.2017 - 03.2018
High School Diploma -
Ceneval
05.2001 -
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